Customer Service Representative III

Mindlance; Salt Lake City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A national recruiting company is seeking a Customer Service Representative III in Salt Lake City, UT. The role involves leveraging eBay's customer information system to enhance seller experiences and improve adoption of the Global Shipping Program. Ideal candidates should possess 1-3 years of experience in account management or inside sales, alongside strong cold-calling abilities. Responsibilities will focus on addressing seller inquiries, troubleshooting complaints, and building customer relationships. This is a contract position lasting over 6 months.

Qualifications

• 1-3 years of experience in customer service or inside sales.
• Ability to understand seller barriers and provide solutions.
• Proficiency in using customer support processes and tools.

Responsibilities

• Answer seller questions and explain available services.
• Troubleshoot seller complaints and record interactions in CRM.
• Proactively learn eBay's customer-facing tools.

Skills

High volume cold-calling experience

Ability to manage a small outbound calling team

1-3 years of experience as an Account Manager

Ability to nurture and develop strong relationships

Education

Graduate

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Title: Customer Service Representative III (EBAYJP00013285)

Location: Salt Lake City, UT

Duration: 6+ Months contract

Job Description:

This position will require the candidate to ramp up quickly on eBay’s customer information system along with a basic knowledge of company, services, and products. Additionally the candidate will also need to ramp up on the Global Shipping program and be recognized as a subject matter expert for this program.

• This role requires the ability to understand seller barriers to adoption and address them through consultative selling
• Responsibilities will include answering seller questions, explaining available services, correcting errors, providing information on service charges etc.
• The position also requires an ability to proactively learn eBay’s customer facing tools, and act as a consultant for efficient use of these tools

The candidate will need to quickly be an expert in using eBay’s customer support processes and policies to:

• Troubleshoot seller complaints with the account or with using the Global Shipping Program
• Efficiently record relevant customer interactions in our CRM and other systems
• Report and escalate high-impacting issues through the appropriate channels

SKILL SET

• High volume cold-calling experience
• Ability to manage a small outbound calling team and coach them on how to drive GSP adoption
• 1-3 years of experience as an Account Manager or within Inside Sales
• Ability to nurture and develop strong relationship with customer/partners

EXPERIENCE LEVEL

1-3 years

Qualifications

Graduate

Additional Information

All your information will be kept confidential according to EEO guidelines.