Customer Service Representative I

Us Med- Equip; Philadelphia, Pitman (Philadelphia County, NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

Us Med-Equip in New Jersey is seeking a Customer Service Representative to support operations and sales, delivering essential medical equipment to healthcare partners. You will work with hospital contacts, coordinate orders, and ensure high-quality service.

The role involves loading and securing equipment, driving company vehicles, and maintaining professional appearance while adhering to quality standards. On-site with flexible shifts and on-call as needed.

Qualifications

• High School Graduate or equivalent.
• Valid driver’s license and clean driving record.
• DOT certification/physical required.
• Experience in healthcare logistics preferred.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Skills

Customer service

Communication

English literacy

Math calculations

Unsupervised work

Education

High School Diploma or equivalent

Tools

Company portal

Job description

Job Details: Job Location: NJ Philadelphia - Pittman , NJ 08071, Position Type: Full Time, Education Level: High School, Travel Percentage: Road Warrior, Job Shift: Any Shift, Job Category: Delivery Technician, Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• .Ability to pass a DOT certification/physical