Customer Service Representative

DMI Solutions Riverside; Riverside (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

A leading manufacturing organization in Riverside is looking for a Customer Service Representative to interact with customers, manage inquiries, and process orders. The ideal candidate will have at least three years of experience in a customer service role, preferably in a manufacturing environment. Strong communication and problem-solving skills are essential, along with the ability to maintain professionalism in a fast-paced setting. Join our dynamic team and make an impact in customer satisfaction.

Qualifications

• Minimum of three years of customer service experience required.
• Experience in a manufacturing environment preferred.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Build strong working relationships with customers.
• Enter and organize sales orders and documents.
• Assist customers with inquiries and complaints.

Skills

Interpersonal skills

Communication skills

Time management

Problem-solving

Detail oriented

Education

High school diploma or GED

College degree

Tools

Epicor software

Job description

DMI Solutions Riverside (Previously Trademark Cosmetics) is a premier Contract Development and Manufacturing Organization, dedicated to delivering customized products and solutions for our diverse clients. By leveraging our expertise, innovative approach, and adaptability, we help partners achieve their unique goals. Our commitment to excellence drives everything we do, ensuring high-quality outcomes. Join our mission to create impactful results.

Role Description

The Customer Service Representative is responsible for interacting with the company’s customers by addressing inquiries, resolving complaints, and processing orders. This role requires effective communication, problem-solving, and collaboration with team members to achieve service excellence.

Duties/Responsibilities:

• Build strong working relationships with customers.
• Enter sales orders, packing slips, and other required documents.
• Organize documents and paperwork in digital and paper formats.
• Communicate effectively with customers, assisting with their questions and inquiries, following up proactively, and working to address their complaints in a timely manner.
• Follow up on customer orders with other internal departments.
• Maintain client inventory stored at DMI Solutions Riverside.

Required Skills/Abilities:

• Excellent interpersonal, communication, and follow up skills.
• Ability to maintain productivity and professionalism while under pressure to meet deadlines.
• Comfortable working in a high-volume role in a self-managed team environment.
• Detail oriented and organized, with demonstrated ability to prioritize tasks and manage time effectively.
• Basic computer skills in various software.

Education and Experience:

• High school diploma or GED required; college degree preferred.
• At least three years of customer service experience in manufacturing environment
• Experience using Epicor software preferred.

Physical Requirements:

• Must be able to sit for long periods of time working on a computer and phone.