Customer Service Representative I

State of Mississippi; Meridian (MS); On-site; USD 21,000 - 25,000; Full time

Job summary

The State of Mississippi is seeking a Customer Service Representative I in Lauderdale County Welcome Center to greet visitors and share information about attractions and local services.

You'll work in the Visit MS Division of the Mississippi Development Authority, providing travel guidance, answering questions, and supporting events at the center. This full-time role offers an annual salary of about $23,141.90 and opportunities to engage with the traveling public.

Qualifications

• High School Diploma or equivalent
• 0-1 years of experience preferred
• Experience with customer service is beneficial

Responsibilities

• Provide information to the traveling public
• Direct tourists and answer questions regarding attractions, accommodations, historic sites, mileage, geography, culture, heritage, and shopping areas
• Attend training programs, seminars, familiarization trips, and special meetings
• Prepare assignments from workshops/seminars for submission to Jackson office by deadline
• Compile reservation reports from accommodations reservations made for traveling public
• Maintain cleanliness of Welcome Center building interior
• Assist with special projects
• Plan, organize, and implement activities and events held at the center
• Participate in Chamber of Commerce, tourism, and civic activities in the local community
• Serve as official representative of the state when necessary

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Customer Service Representative I in 38 - LAUDERDALE COUNTY, MS | GovernmentJobs.com page has loaded.

State of Mississippi

$23,141.90 Annually

Location

38 - LAUDERDALE COUNTY, MS

Full-Time

Job Number

0411 - MDA-MISSISSIPPI DEVELOPMENT AUTHORITY

Opening Date

10/23/2026

11/6/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$23,141.90

$23,141.90

What you'll need to be Successful

Customer Service Experience

The Mississippi Development Authority (MDA) is the state's lead economic and community development agency. MDA recruits new companies to Mississippi, helps existing companies expand and provides support to foster growth and new opportunities in a variety of areas, including energy, small and minority business, trade, film, retiree recruitment and more. Additionally, MDA attracts millions of visitors to the state each year through Visit Mississippi, the tourism division of the agency. MDA also supports pass-through funding and provides support for a variety of grant programs and non-profits, such as Innovate Mississippi and Mississippi Main Street Association.

About the Position

This position is located in our Lauderdale County Welcome Center in the Visit MS Division of MS Development Authority. The Customer Service Representative I position entails serving in the State’s Welcome Centers, where employees greet visitors and provide essential information to the traveling public.Principal Responsibilities include but are not limited to the following:

• Provide information to the traveling public
• Direct tourists and answer questions regarding attractions, accommodations, historic sites, mileage, geography, culture, heritage, and shopping areas
• Attend training programs, seminars, familiarization trips, and special meetings
• Prepare assignments from workshops/seminars for submission to Jackson office by deadline
• Compile reservation reports from accommodations reservations made for traveling public
• Maintain cleanliness of Welcome Center building interior
• Assist with special projects
• Plan, organize, and implement activities and events held at the center
• Participate in Chamber of Commerce, tourism, and civic activities in the local community
• Serve as official representative of the state when necessary

Preferred Qualifications

Typically requires High School Diploma or equivalent and 0-1 years of experience.AGENCY PREFERRED QUALIFICATIONS: The minimum qualifications in this job class are based upon a job analysis and the essential functions of the job. Experience demonstrating the candidate’s ability to perform all essential functions of the position is beneficial.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201