Call Center Agent

State of Mississippi; Mississippi; On-site; USD 32,000 - 43,000; Part time

Job summary

The State of Mississippi, through the Mississippi Department of Employment Security (MDES), is seeking a part-time Call Center Agent in Forrest County, MS. You will take unemployment claims, gather information, and provide customers with accurate guidance on eligibility and online support.

The role may prefer bilingual capabilities (English and Spanish), strong communication, and attention to detail. A Bachelor's or Associate degree may be preferred, and a background check is required.

Qualifications

• Take unemployment claims and identify eligibility issues.
• Audit work research activity and verify information.
• Provide customers with information on unemployment claims and online support.

Responsibilities

• Take unemployment claims and identify eligibility issues.
• Audit work research activity and verify information.
• Provide customers information on unemployment claims and online support.

Skills

Verbal communication

Written communication

Attention to detail

Computer skills

Customer service

Education

Bachelor's Degree

Associate's Degree

Job description

Call Center Agent in 18 - FORREST COUNTY, MS

State of Mississippi

$32,311.11 - $42,856.26 Annually

Location

18 - FORREST COUNTY, MS

Part-Time

Job Number

9777-0671-20261023F

0671 - EMPLOYMENT SECURITY

Opening Date

10/29/2026

11/4/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$32,311.11

$42,856.26

About the Agency

The goal of the Mississippi Department of Employment Security is to help Mississippians get jobs. Through our network of WIN Job Centers, MDES matches qualified, prospective employees with employers. Also at Job Centers, Mississippians can obtain job training to sharpen their work skills and make themselves more competitive in the job market. The mission statement for the Mississippi Department of Employment Security is "Helping Mississippians Get Jobs." The email address for the MDES Human Resources Department is [e-mail] and the phone number is 601-321-6000.

This is a non-state service position in the Hattiesburg Call Center. Job Duties include but are not limited to: take unemployment claims, identify eligibility issues, audit work research activity, provide customers information on unemployment claims, online support and perform other unemployment insurance eligibility related duties as assigned by management. Will investigate claims for proper payment, unreported earnings, and current work status. Contact employers and claimants to obtain requested wage information for prompt and accurate determination and eligibility decisions. Will assist customers with improper payment recovery, overpayment inquires, and other related issues. Will carry out various support functions related to Integrity and Benefit Payment control processes. Must be available to work flexible hours including weekends if needed. All candidates are required to have a Valid Driver's license and pass an extensive background check.

What you'll need to be Successful

Ability to interpret and apply MDES laws, rules, regulations, policies, and procedures. Effective verbal and written communication. Ability to work independently and cooperatively with others. Ability to effectively adapt to changing work duties and processes. Attention to detail, good time management, and proficient computer skills.

Preferred Qualifications

Typically requires a Bachelor's Degree and 0-2 years of experience OR an Associate's Degree and 2-3 years of experience. Hiring agency preferred qualifications: Fluency in English and Spanish preferred.

See MSPB Careers for information regarding this classifications

Employer State of Mississippi

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201