Customer Service Representative I

Talentify; La Mirada (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Talentify is seeking a customer service representative to thrive in a high-performance, customer-focused environment in La Mirada, CA. The role handles phone, email, and in-person requests while informing customers about prices and shipping timelines.

Responsibilities include data entry for total costs, quick responses to PO orders, and clear communication of sale terms at the quote or order stage. Collaboration with purchasing, manufacturing, and warehouse teams is essential to expedite

Qualifications

• Handles high-volume customer inquiries via phone, email, and in-person requests.
• Inform customers of prices, shipping dates, delays, and related details.
• Enter data to calculate total cost for customers.
• Respond to customer PO orders promptly and accurately.
• Explain terms of sale at quote or order.

Responsibilities

• Support customers to resolve complaints and discrepancies.
• Coordinate with purchasing, manufacturing, and warehouse to expedite or trace shipments.
• Process orders and provide stock ETAs.
• Process returns and coordinate credits/price adjustments.

Skills

Computer literacy

Bilingual EN/ES (optional)

Strong communication

Job description

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

• Able to answer high volume customer phone calls, emails, and in-person requests.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
• Enter data into the computer to determine total cost for the customer.
• Answer incoming customer PO orders as soon as possible.
• Communicate terms of sale to customers at time of quote or order.
• Check inventory control and notify stock control departments on part items out of stock.
• Able to work in a fast-paced environment.
• Ability to multitask, prioritize, and manage time effectively.
• Work with customers to resolve complaints and discrepancies.
• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
• Process orders and provide product stock ETAs.
• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

SKILLS

• Computer knowledge (email etiquette, PDF, website navigation).
• Bi-lingual - English / Spanish (optional).
• Strong communication skills (verbal and written), detail-oriented.

WORK SCHEDULE

• Monday - Friday
• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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