Rep, Customer Service 2

Old-Castle-Building-Envelop; Moorestown Township (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and floating holidays

Pay-for-performance with potential for

Annual raises and bonuses

Training and development

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative I to deliver excellent service to our clients. You will document interactions, process quotes and orders, and support the Customer Service Manager. This role rewards reliability and strong communication.

This is an opportunity to join a team that values accuracy, problem solving and a commitment to quality, with potential for growth and development within the organization.

Qualifications

• Must have 1–2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; overtime when required.

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

Skills

Attention to detail

Strong work ethic

Problem solving

Communication

Data entry

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere .

Start your journey with OBE and help us build the future.

WhatYou’llGet to Do

TheCustomer ServiceRepresentativeIis focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through dataentry, providinga timelyresponse to customer calls and reports to theCustomer Service Manager.

This role is perfect for an individual whohas an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of theCustomer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients,productsand services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned,faxedand emailed quotes and ordersin accordance withcut offtimes and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers todetermineexpecteddelivery date and time.

What We Are Looking For

• Must have 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; ability to work overtime whenrequired.

What OBEOffers You

• Benefits that benefit you – industry competitivebenefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.