Customer Service Representative

TeamPrime; California; In loco; USD 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

Paid time off and holidays

401(k) plan

On-the-job training

Opportunities for advancement

Descrizione del lavoro

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

In this onsite role in California, you will handle orders, returns, and account updates while maintaining accurate records. Excellent communication and problem-solving skills are essential to meet performance goals and support our customers.

Competenze

• 0-2 years of customer service experience.
• Excellent communication and problem-solving skills.
• Patient, empathetic, and customer-focused.
• Comfortable with computer systems and multitasking.
• Ability to remain calm under pressure.

Mansioni

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Conoscenze

Clear communication

Problem-solving

Customer-focused

Multitasking

Calm under pressure

Formazione

High school diploma or equivalent

Descrizione del lavoro

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Customer Service Representative

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $18-$21/hour

Job Summary

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Requirements & Qualifications

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient, empathetic, and customer-focused
• Ability to remain calm under pressure

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• On-the-job training
• Opportunities for advancement

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.