Customer Service Representative I

Faribault Area Chamber of Commerce and Tourism Inc.; Faribault (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Faribault Area Chamber of Commerce and Tourism Inc. is seeking a friendly Customer Service Representative to support our insurance agency. You will greet clients, manage front desk tasks, and assist with policy service requests while delivering outstanding customer service.

The position emphasizes strong communication, organization, and teamwork in a fast-paced environment, with a bilingual English/Spanish requirement to serve a diverse client base.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service experience preferred.
• Basic computer and office software proficiency.
• Ability to work in a fast-paced environment.
• Bilingual (English/Spanish) required or strongly preferred.
• Insurance industry experience is a plus.

Responsibilities

• Greet clients and handle front-desk duties.
• Answer and direct phone calls, take messages.
• Assist with policy service requests and processing documentation.
• Maintain a welcoming, organized office environment.
• Provide exceptional customer service and support.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Customer service

Computer skills

Bilingual EN/ES

Insurance knowledge

Job description

We are seeking a friendly, professional, and customer-focused Customer Service Representative to support our insurance agency. This role is responsible for greeting clients, answering and directing phone calls, assisting with policy service requests, processing documentation, and providing exceptional customer service. Reception duties include managing front desk operations, scheduling appointments, and maintaining a welcoming office environment.

Requirements:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Customer service experience preferred
• Basic computer and office software proficiency
• Ability to work in a fast-paced environment
• Bilingual (English/Spanish) required or strongly preferred to effectively serve our diverse client base
• Insurance industry experience is a plus

This position is ideal for an individual who enjoys helping people, thrives in a team environment, and is committed to delivering outstanding customer service.