Customer Service Representative I

US Med-Equip; Bakersfield (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

US Med-Equip in Bakersfield, CA, seeks a Customer Service Representative to support hospital partners, coordinate with operations and sales, and ensure accurate orders and deliveries. You will provide professional service, maintain equipment records, and uphold DOT safety standards while working on-site in a fast-growing healthcare environment.

Responsibilities include loading and transporting equipment, using the company portal daily, and rotating shifts including on-call as needed.

Qualifications

• Provide excellent customer service to healthcare professionals.
• Use the company portal daily to manage orders and deliveries.
• Work multiple shifts, including on-call as needed.
• Read and write in English and perform math calculations.
• Work unsupervised with strong communication.
• Lift up to 75 lbs and push/pull up to 150 lbs.
• Pass DOT certification/physical.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Skills

Customer service

English literacy

Excellent communication

DOT certification/physical

Shift flexibility

Reading and writing

Lifting 75 lbs

Education

High School Graduate or equivalent

Tools

Company portal

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical