Inside Sales Account Representative - Tempe, Hybrid

W.W. Grainger, Inc.; Tempe (AZ); Hybrid; USD 42,000 - 63,000; Full time

Job summary

W.W. Grainger, Inc. is hiring an Inside Sales Account Representative to deepen customer relationships, uncover needs, and drive profitable sales growth across the United States.

You will manage a book of business, pursue opportunities via phone and email, and contribute to shared targets in a dynamic, team-based center. The role offers a hybrid schedule with on-site training and an opportunity to earn uncapped commissions as sales grow, plus a comprehensive benefits package.

Qualifications

• 1+ yrs of sales and business or similar work experience.
• High school diploma or equivalent (college degree preferred).
• Negotiation skills with the ability to create solution-based outcomes.
• Growth mindset focused on continuous improvement, learning, and long-term success.

Responsibilities

• Build and manage relationships with new and existing customer contacts, across multiple departments, to understand their needs and identify sales opportunities.
• Plan, prospect and qualify sales leads through outbound calling, email campaigns and other opportunity-generating sales techniques.
• Achieve/exceed expected sales targets by delivering value-based insights, demonstrating Grainger’s value proposition and negotiating to win business via phone and email outreach.
• Remain responsive to provide timely and accurate information to support customer needs.
• Allocate time and resources effectively to maximize productivity and return on investment.
• Collaborate with other internal resources and supplier partners to continuously deliver seamless customer experience and help make it easy for customers to do business with Grainger.

Skills

1+ yrs of sales experience

Negotiation skills

Growth mindset

Build trust with customers

Results-oriented

Education

High school diploma or equivalent

Job description

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W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com .

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $41,900.00 – $62,900.00. This role is eligible for an incentive target of up to $18,000, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Training:

After training you will get to pick a preferred schedule with a start time of 6AM, 6:30AM, or 7AM & your hybrid schedule will start [M/F work from home, T/W/Th in office). You can choose to work from the office 5 days a week if that is your preference.

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Inside Sales Account Representative is the primary liaison between Grainger and customers located throughout the United States and will report to an Inside Sales Manager. This role executes the sales process by deepening customer relationships, uncovering needs and purchasing drivers, identifying solutions, and looking for ways to add value resulting in profitable sales volume growth and increased share of wallet. Account portfolios are expected to meet or exceed established sales goals within an assigned Customer Service Group (CSG).

The start date for this position will be January 18th, 2027

The hybrid schedule will start once on-site training is complete.

You will work in a team-oriented sales-center environment, to establish, cultivate and build relationships with Grainger customers. Your focus will be to grow revenue on a book of business through strategic sales opportunities using Grainger’s essential selling skills, exceptional services, vast product line, and valuable technology tools. The more sales growth, the more earning potential as this role has uncapped commissions! The Grainger sales teams pride themselves on representing Grainger’s principles, and sharing best practices through collaboration and frequent sales contests, team huddles, and regular coaching sessions.

You Will:

• Build and manage relationships with new and existing customer contacts, across multiple departments, to understand their needs and identify sales opportunities.
• Plan, prospect and qualify sales leads through outbound calling, email campaigns and other opportunity-generating sales techniques.
• Achieve/exceed expected sales targets by delivering value-based insights, demonstrating Grainger’s value proposition and negotiating to win business via phone and email outreach.
• Remain responsive to provide timely and accurate information to support customer needs.
• Allocate time and resources effectively to maximize productivity and return on investment.
• Collaborate with other internal resources and supplier partners to continuously deliver seamless customer experience and help make it easy for customers to do business with Grainger.

You Have:

• High school diploma or equivalent (college degree preferred)
• 1+ yrs of sales and business or similar work experience
• Negotiation skills with the ability to create solution-based outcomes.
• A growth mindset focused on continuous improvement, learning, and long-term success.
• Proven ability to build trust and build credibility with customers at all levels.
• Results-oriented approach focused on solving problems and delivering value.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.