On-Site Customer Service & Order Specialist

AHU Technologies; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

Life insurance (company-paid)

Voluntary life insurance

401(k) with company match

Training and career growth

Job summary

AHU Technologies in Hudson, NY is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotations, and resolve inquiries in a fast-paced manufacturing environment.

This on-site, full-time role requires a high school diploma, strong communication, attention to detail, and the ability to work cross-functionally with sales and production. Occasional travel is required.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and multitasking abilities.
• Detail-oriented with organizational skills.

Responsibilities

• Open and update customer accounts with accurate information.
• Respond to inquiries with product quotations and technical details.
• Process orders and contract reviews; communicate status to customers.
• Resolve complaints with effective solutions and timely follow-up.
• Coordinate samples, order status, and expedited shipments.
• Maintain documentation and customer records; collaborate with internal teams.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Problem solving

Organizational skills

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

ERP software

Quotations

Order processing

Data entry

MS Office

Office equipment

Email systems

CRM software

Job description

AHU Technologies in Hudson, NY is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotations, and resolve inquiries in a fast-paced manufacturing environment.

This on-site, full-time role requires a high school diploma, strong communication, attention to detail, and the ability to work cross-functionally with sales and production. Occasional travel is required.