Customer Service Representative

Id-Logistics; West Jefferson (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K match

Health insurance

Vision insurance

Dental insurance

Vacation and sick time

Job summary

ID Logistics in Ohio is seeking a customer service representative to respond to inquiries, process orders, handle complaints, and coordinate with on-site management on shipping, invoicing and discrepancies. The role requires strong verbal and written communication and precise data entry.

The position is second shift (Mon-Thu 4:30pm-3:00am) with a benefits package including 401K with match and health, vision, dental, plus vacation and sick time.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Data entry

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Shift Hours: Monday-Thursday 430pm-3:00am

Requirements

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no

Schedule

Second Shift

SafetySensitive

No

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