Customer Service Representative, Heart Center

Olympic Medical; Port Angeles, Northern (WA, KY); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Evening shift differential

Night shift differential

Weekend shift differential

Standby differential

Lead differential

Per Diem 15% on base

Job summary

Olympic Medical Center is seeking a Customer Service Representative in the Heart Center to support patient scheduling, data entry, insurance verification, and authorization processes. This role also involves preparing charts, faxing records, and aiding with patient registration across Heart Center locations.

The ideal candidate has at least a high school diploma and prior experience in healthcare customer service; Medical Assistant certification is a plus.

Qualifications

• High school diploma or equivalent preferred.
• 1 year minimum experience as a Customer Service Assistant with OMC or equivalent.
• Knowledge of medical terminology.
• Medical Assistant certificate preferred.

Responsibilities

• Handle patient scheduling and registration per Heart Center protocols.
• Enter data into multiple computer systems accurately and timely.
• Verify insurance coverage and obtain required authorizations.
• Prepare patient charts and fax/disposition medical records.
• Answer phones and provide backup coverage for other clerical staff.

Education

High school diploma or equivalent

Job description

## Customer Service Representative, Heart CenterApply: Port Angeles: Sequim: Full time: Posted Yesterday: JR-12139**ABOUT OLYMPIC MEDICAL CENTER:**Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! **FTE:**100%**WORK SHIFT**Days**PAY RANGE:**$21.33 - $29.45**UNION:**UFCW 3000-Support Services**SHIFT DIFFERENTIALS/PREMIUMS:** **Weekend & Holiday Shifts:** no**On Call Shifts:** No **Shift Differentials:*** Evening - $3.00/hour* Night - $5.00/hour* Weekend - $4.50/hour **Premiums:*** Standby - $3.50/hour* Lead - $3.25/hour* Per Diem - 15% (on base, in lieu of benefits) **JOB DESCRIPTION:**The Customer Service Representative in the Heart Center performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for daily activities, including but not limited to patient scheduling, timely and accurate entering of data into multiple computer systems, verifying insurance coverage and obtaining authorization for services, preparing charts, faxing and disposition of medical records, readying patients for their visits per department protocols, and assisting with answering phones and patient registration. The Customer Service Representative provides backup coverage for other clerical staff members in their absence.***EDUCATION***High school diploma or equivalent preferred.***EXPERIENCE**** 1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC.* Knowledge of medical terminology required.* Completed required training for and has the ability to work at all Heart Center locations.***LICENSURE/CREDENTIALS***Medical Assistant certificate preferred.