Customer Service Representative - Healthcare

Dhvaj; Marietta (GA); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Growth opportunities

Employee discounts

Benefits eligibility

Medspa industry experience

Descripción de la vacante

Amerejuve Medspa in Atlanta, GA seeks a Medspa Marketing / Admin Assistant to support daily administrative operations, client communication, social media, and marketing initiatives. The role balances front-desk duties with engaging content creation to grow the brand and attract new clients.

The position emphasizes professional, client-facing interaction, attention to detail, and capability to work in a fast-paced healthcare environment. Full-time schedule runs Tuesday–Saturday, 9 am–6 pm.

Formación

• High school diploma or equivalent.
• 1–2+ years in customer service or front-desk roles, preferably in healthcare or medspa.
• Experience with appointment scheduling and patient-facing duties preferred.
• Strong written and verbal communication; detail-oriented.
• Proficient with scheduling software, email, and Office/Google tools.

Responsabilidades

• Greet patients and clients professionally upon arrival.
• Answer calls, emails, and online inquiries promptly.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with questions regarding services and policies.
• Process patient check-in/check-out and manage information in the system.
• Coordinate with providers and staff to ensure a smooth patient experience.
• Maintain patient confidentiality and HIPAA compliance.
• Support promotional events and patient outreach as needed.

Conocimientos

Customer service

Front desk

Social media

Marketing coordination

HIPAA familiarity

Educación

High school diploma

Herramientas

Scheduling software

Microsoft Office

Google Workspace

Descripción del empleo

Medspa Marketing / Admin Assistant

Amerejuve Medspa – Atlanta, GA

Job Type:Full-Time
Location:Atlanta, GA
Schedule: 9 am to 6 pm, Tuesday - Saturday

About Amerejuve Medspa

Amerejuve Medspa is a growing medical aesthetics and wellness practice focused on helping our clients look and feel their best. We are seeking a motivated, organized, and creative Medspa Marketing / Admin Assistant to join our Atlanta team.

This position is ideal for someone who enjoys social media, marketing, customer service, and working in a fast-paced medspa environment. The right candidate will be comfortable balancing administrative responsibilities with creating engaging content that helps grow our brand and attract new clients.

Position Overview

The Medspa Marketing / Admin Assistant will support the Atlanta location with daily administrative operations, client communication, social media, marketing initiatives, promotions, and events.

We are looking for someone who iscreative, dependable, detail-oriented, professional, and comfortable being the face of the brand both in person and online.

Position Summary

The Customer Service Representative will serve as a primary point of contact for patients and clients, assisting with appointments, inquiries, check-in/check-out, phone calls, and general customer service. This position requires excellent communication skills, attention to detail, professionalism, and the ability to work effectively in a fast-paced healthcare or medspa environment.

Key Responsibilities

• Greet patients and clients warmly and professionally upon arrival.
• Answer incoming phone calls, emails, and online inquiries promptly.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with questions regarding services, appointments, policies, and general information.
• Perform patient check-in and check-out procedures.
• Maintain accurate patient and appointment information in the practice management or scheduling system.
• Collect payments and assist with processing transactions when required.
• Follow up with patients regarding appointments, consultations, treatments, and inquiries.
• Provide information about available treatments and services while staying within the scope of the position.
• Assist with patient forms, registration, and other administrative paperwork.
• Coordinate with providers, clinical staff, and management to ensure a smooth patient experience.
• Handle patient concerns professionally and escal​ate issues to management when appropriate.
• Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
• Help maintain a clean, organized, welcoming, and professional front-desk environment.
• Support promotional events, patient outreach, and customer retention initiatives as needed.
• Perform other administrative and customer-service duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1–2+ years of customer service or front-desk experience, preferably in healthcare, medical office, dental, dermatology, plastic surgery, or medspa.
• Experience with appointment scheduling and patient-facing administrative duties preferred.
• Strong verbal and written communication skills.
• Professional, friendly, and positive demeanor.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable working with computers, scheduling software, email, and Microsoft Office or Google Workspace.
• Ability to handle sensitive patient information with discretion and confidentiality.
• Must be dependable, punctual, and comfortable working as part of a team.

Preferred Experience

Experience in any of the following environments is highly preferred:

• Medical spa / Medspa
• Dermatology
• Plastic surgery
• Aesthetic medicine
• Physician or medical office
• Dental office
• Wellness or healthcare practice
• Patient scheduling or healthcare customer service

What We Offer

• Competitive compensation
• Professional and supportive work environment
• Opportunities for professional growth
• Employee benefits, based on eligibility
• Employee discounts on eligible services and products
• Opportunity to work in the growing aesthetics and wellness industry