Customer Service Representative — Growth & Impact

Mack & Associates, Ltd.; Skokie (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Generous PTO

Job summary

A dynamic professional services firm in Skokie, IL is looking for a Customer Service Representative. This role offers an opportunity to make a real impact while providing high-quality support to clients. Candidates should have 1-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position comes with a salary range of $50,000–$55,000 and a comprehensive benefits package.

Qualifications

• 1–3 years of customer service or client-facing experience preferred.
• Strong written and verbal communication skills with a professional presence.
• Analytical mindset with comfort working with numbers.

Responsibilities

• Serve as a key point of contact for clients.
• Provide accurate information and thoughtful solutions.
• Process client requests with precision and attention to detail.

Skills

Customer service experience

Written communication

Verbal communication

Analytical mindset

Attention to detail

Microsoft Excel

Problem-solving

Tools

Microsoft Office

Job description

A dynamic professional services firm in Skokie, IL is looking for a Customer Service Representative. This role offers an opportunity to make a real impact while providing high-quality support to clients. Candidates should have 1-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position comes with a salary range of $50,000–$55,000 and a comprehensive benefits package.