Customer Service Representative - Growth & Impact

MCI; Pembroke (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is seeking a resilient Customer Service Representative in Pembroke, Georgia. The role involves engaging with customers through inbound calls, resolving concerns and upselling services using consultative sales techniques. Ideal candidates will have strong communication skills and a customer-first mindset.

MCI offers a dynamic work environment with various benefits including paid time off, health coverage, and opportunities for career growth.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and conflict resolution.
• A customer-first mindset: empathetic and responsive.

Responsibilities

• Engage with customers via inbound calls to resolve their concerns.
• Identify opportunities to upsell services using consultative sales techniques.
• Ensure first-call resolution through effective communication.

Skills

Communication skills

Customer service orientation

Problem-solving skills

Time management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a resilient Customer Service Representative in Pembroke, Georgia. The role involves engaging with customers through inbound calls, resolving concerns and upselling services using consultative sales techniques. Ideal candidates will have strong communication skills and a customer-first mindset.

MCI offers a dynamic work environment with various benefits including paid time off, health coverage, and opportunities for career growth.