Business Office Patient Call Coordinator

Austin Regional Clinic; Austin (TX); Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

Austin Regional Clinic is seeking a Business Office Patient Call Coordinator to serve as the first point of contact for patients and schedule appointments across multiple locations in the Austin area.

Under supervision, you will book appointments, verify insurance eligibility, screen calls, and confirm visits while ensuring confidentiality and compliance with HIPAA. Remote work is available after in-person training completion.

Qualifications

• High school diploma or GED required.
• Experience using a PC in a Windows environment preferred.
• Experience in medical setting or customer service is a plus.
• Bilingual English/Spanish preferred.

Responsabilités

• Book patient appointments and manage scheduling across locations.
• Verify insurance eligibility and communicate appointment details.
• Screen and direct incoming calls; confirm appointments in advance.
• Maintain confidentiality and comply with HIPAA and company policies.
• Support multiple locations and adhere to scheduling protocols.

Connaissances

Scheduling

Verbal communication

Written communication

Medical terminology

Customer service

Attention to detail

Teamwork

Multitasking

Phone etiquette

Problem solving

Windows PC familiarity

Formation

High school diploma or GED

Outils

Windows

Description du poste

Business Office Patient Call Coordinator

Job Category: Office & Clerical

Requisition Number: BUSIN009767

• Posted : October 5, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Administration
6210 US-290 E
Austin, TX 78723, USA

Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Works in appointments and is responsible for booking patient appointments utilizing computer system.
• Adheres to scheduling protocols for multiple locations and specialties.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Screens and directs incoming calls as needed.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies scheduling accuracy of MyChart appointments.
• Books follow up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Works holiday shift(s) as required by Company policy.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.

OTHER DUTIES AND RESPONSIBILITIES

• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish.

Knowledge, Skills and Abilities

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Excellent interpersonal and problem solve skills.
• Ability to manage competing priorities.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to work in a team environment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.

Work Schedule: Monday - Friday 8AM - 5PM; Remote Opportunity once in person training is completed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.