Patient Access Coordinator

Retina Consultants of Texas; The Woodlands (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health benefits

Life insurance

401(k) plan

Paid time off

Holidays

Job summary

Retina Consultants of Texas in The Woodlands seeks a Patient Access Coordinator to join our team. You will provide excellent customer service in a fast-paced ophthalmology clinic environment, travel to multiple sites as needed, and support scheduling and patient intake.

The role requires basic medical terminology knowledge, accurate data entry, and the ability to explain financial obligations. We offer comprehensive benefits and opportunities to grow within a leading retina specialty practice.

Qualifications

• High school diploma required.
• Medical office experience preferred.
• Bilingual preferred.

Responsibilities

• Greet patients and set a tone for a great visit as they arrive for appointments.
• Coordinate internal communications to ensure efficient appointment flow.
• Maintain and update information in multiple databases and follow management procedures.
• Identify patient responsibilities based on insurance, calculate estimates, collect liabilities, and post payments.
• Confirm authorizations or referrals for drug approvals.
• Identify self-pay and complex liability calculations.
• Provide information to patients, physicians and staff promptly and correctly.
• Prepare patients for appointments with intake forms and financial obligations, ensuring referrals and authorizations remain intact.
• Keep lobby and public spaces tidy and welcoming.
• Follow opening/closing procedures including cash handling per policy.
• Promote good working relations to meet department goals.
• Operate within HIPAA, maintaining confidentiality of all information.
• Keep track of clerical supplies and reorder as needed.
• Report safety concerns to leadership promptly.
• Perform other duties as assigned.

Skills

Medical terminology

Typing

Math skills

Insurance terminology

Bilingual

Education

High school diploma

Tools

Microsoft Outlook

Teams

Job description

Overview

Retina Consultants of Texas (RCTX) is seeking a Patient Access Coordinator to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for providng excellent customer service in a fast-paced clinic environment at our The Woodlands Clinic.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

Benefits

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options from starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.

Pay Rate is $18.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Responsibilities

• Greet and sets the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments.
• Facilitate internal communications on multiple platforms to ensure an efficient appointment flow.
• Maintaining and updating current information into multiple databases; following appointment procedures set by management.
• Identifies all patient’s responsibilities based on insurance benefit, calculates estimates, collects liabilities and post payment transactions and performs daily reconciliation.
• Confirm authorization or referrals for drug approvals
• Identifies self-pay and complex liability calculations.
• Provide requested and/or required information to patients, physicians and staff, in a professional and timely manner; relay all pertinent information to appropriate staff members
• Provide all appropriate information to patients in preparation for appointment: patient intake forms, financial obligations and ensure referrals and authorizations are intact.
• Maintain tidiness of the lobby and all public spaces in the front
• Follow proper opening and closing procedures, including cash handling when receiving patient payments protocol and all policies set by management.
• Promote effective working relations to facilitate the department’s ability to meet its goals and objectives.
• Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
• Keeps inventory of clerical supplies and re‑orders as necessary.
• Reports safety concerns promptly to appropriate leader.
• Other job related duties as assigned or requested.

Qualifications

Education Requirements

• High school diploma

Experience Requirements

• Medical office experience preferred

Physical Abilities

• Sedentary position with occasional movement throughout the clinic

Skills/Competencies

• Knowledge of basic medical terminology and how to read EOBs.
• Basic typing skills required
• Basic Mathematical skills to include adding and subtracting
• Computer experience: working in multiply systems, Microsoft Outlook and Teams
• Have working knowledge of insurance terminology preferred
• Bilingual preferred