Research Patient Experience Specialist - Austin, TX

Austin Retina Associates; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Austin Retina Associates is seeking a Research Patient Experience Specialist to help advance retinal research and ensure excellent patient satisfaction in a busy clinic environment in Austin, TX. The role focuses on welcoming patients, coordinating study visits, and providing courteous, efficient front-desk support.

You will work Monday–Friday, handle scheduling, data entry, and communications with study teams, physicians, and patients, fostering a collaborative atmosphere and smooth study

Qualifications

• Proficiency in patient interaction and welcoming demeanor.
• Understanding of scheduling, data entry, and communication software.
• Experience using Google Workspace, Excel, and Teams.
• Ability to build strong relationships with physicians, coworkers and patients.
• Commitment to core values: compassion, excellence, humility.
• Excellent organizational and time-management skills; manage workflow independently.
• Strong interpersonal skills and effective problem resolution.
• Experience in medical office front desk or administration.
• Commitment to continual improvement in a feedback-driven team.
• High School Diploma or equivalent.

Responsibilities

• Greet and check in research subjects and inform study team of arrivals.
• Schedule appointments, manage check-out, and arrange transportation when needed.
• Input routine subject data and handle administrative tasks.
• Support daily study schedules ensuring physicians and staff are available.
• Maintain regular communication with clinical and research teams.
• Perform other duties as assigned by Supervisor.

Skills

Patient interaction

Scheduling

Data entry

Communication software

Relationship building

Organization

Interpersonal skills

Medical office experience

Continuous improvement

High School Diploma

Education

High School Diploma or equivalent

Tools

Google Workspace

Excel

Teams

Job description

Research Patient Experience Specialist

Position Summary

Our goal is to advance retinal research, offer new treatment opportunities to our community, and provide the highest quality patient care. Austin Retina Associates is seeking a responsible, self-motivated individual to help us provide unparalleled patient satisfaction by welcoming and checking in patients.

Duties/Responsibilities

• Greet and check in research subjects and inform study team of subject arrival
• Responsible for the scheduling of appointments, check-out processes, and scheduling transportation for subjects as needed
• Input routine subject data and manage administrative tasks as needed for supervisors
• Assist with the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit
• Maintain regular communication with clinical and research teams to ensure smooth operations
• Other duties assigned on an as needed basis delegated by Supervisor

Required Attributes

• Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks
• Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software
• Master multiple computer systems including Google Workspace, Excel, and Teams
• Ability to develop and maintain strong relationships with physicians, coworkers and patients
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility
• Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others
• Experience in medical office front desk or administration
• Demonstrate a commitment to continual improvement in a feedback driven team
• High School Diploma or equivalent

Preferred Attributes

• Demonstrated warm demeanor when greeting and interacting with patients and staff. Smiles and readily approaches patients to welcome them
• Ability to develop and maintain effective relationships at work even in a high-paced, sometimes high-stress environment
• Bilingual in Spanish
• EMR & CTM experience a plus

Position Details

• Schedule Monday - Friday
• Travel not required
• Hourly pay, FLSA non-exempt, eligible for overtime

Physical Demands

Prolonged sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.

I understand the requirements of the role that I am applying for.