Customer Service Representative - Flora

Community Partners Savings Bank; Flora (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education assistance

FSA

Life insurance

Short- and long-term disability

401(k) with annual 3% contribution

Paid vacation and paid holidays

Paid personal and sick time

Job summary

Community Partners Savings Bank seeks a full-time Customer Service Representative in Flora, IL. The role offers a wage of $15.50–$16.00 per hour with a comprehensive benefits package including health/dental/vision, education assistance, FSA, life insurance, disability, 401(k), and paid time off.

Hours are Monday–Friday 8:00 a.m.–5:00 p.m., with rotating Saturday shifts 8:00 a.m.–noon; 40 hours weekly with minimal overtime.

Qualifications

• High school diploma or equivalent.
• 1+ year of cash handling experience.
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills.
• Attention to detail and accuracy.
• Integrity and respect for confidentiality.
• Team-oriented mindset and willingness to learn.
• Commitment to service excellence.
• Customer-facing experience (preferred).

Responsibilities

• Greet customers professionally and courteously.
• Accept and process deposits, withdrawals, loan payments.
• Issue money orders and cashier's checks.
• Manage cash drawer accurately.
• Assist customers with digital banking and debit cards.
• Maintain confidentiality in all transactions.
• Support operations by managing stop payment orders and vault control.

Skills

Cash handling

Communication

Multitasking

Problem solving

Attention to detail

Confidentiality

Teamwork

Service excellence

Customer service

Education

High school diploma or equivalent

Job description

Community Partners Savings Bank is seeking a full-time Customer Service Representative for our Flora, IL location. This is the perfect customer service opportunity to join a professional and trustworthy institution that values excellence and growth.

WHY SHOULD YOU JOIN US?

This customer service position offers a competitive wage of $15.50 – $16.00 per hour and a comprehensive benefits program, including:

• Health, dental, and vision insurance
• Education assistance
• FSA
• Life insurance
• Short- and long-term disability
• 401(k) with annual 3% contribution
• Paid vacation and paid holidays
• Paid personal and sick time

WHO ARE WE?

We are a community bank where you'll join a team-oriented and growth-minded organization that genuinely values its employees. Our culture is rooted in trust, excellence, and a strong commitment to both our customers and our community. We distinguish ourselves in the market by actively engaging in local events and ensuring that both customers and employees receive the support they need every day. Here, you can expect a positive work environment, excellent benefits, and meaningful opportunities to grow your career with a company owned by its depositors and dedicated to your success.

WHAT ARE THE HOURS?

This Customer Service Representative position is full-time, with a regular schedule of Monday through Friday from 8:00 a.m. to 5:00 p.m., and rotating Saturday shifts from 8:00 a.m. to noon. The role consists of 40 hours per week, with minimal overtime as needed.

WHAT DOES YOUR DAY ENTAIL?

As a Customer Service Representative, you will begin each day ready to greet customers professionally and courteously. Your responsibilities will include accepting and processing deposits, withdrawals, loan payments, issuing money orders and cashier's checks, and managing your cash drawer accurately. You will assist customers with questions about digital banking, debit cards, and ensure confidentiality in all transactions. You will also support the bank's operations by managing stop payment orders and participating in vault dual control. Your work will reflect a commitment to service excellence, supporting both the bank's operations and its connection to the community.

IS THIS THE PERFECT OPPORTUNITY FOR YOU?

• High school diploma or equivalent
• 1+ year(s) of cash handling experience
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills
• Attention to detail and accuracy
• Ability to handle people with tact, poise, and courtesy
• Integrity and respect for confidentiality
• Team-oriented mindset and willingness to learn
• Commitment to service excellence
• Customer-facing experience (preferred)