Customer Service Representative - Grand Island, NE

Credit Management Services, Inc.; Grand Island (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

401(k) with company match

Employer-paid life insurance ($50,000)

Job summary

Credit Management Services, Inc. in Grand Island, NE is seeking a Customer Service Representative to handle consumer calls, discuss accounts, and offer payment options. Training is provided, and there is room to grow within a Monday–Friday daytime schedule.

The team emphasizes professional communication, accuracy in records, and collaborative problem-solving. Prior experience isn’t required, only strong communication and a customer-focused mindset.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and learning new systems.
• Ability to multitask and stay organized.
• Dependable with consistent attendance.
• Positive attitude and willingness to learn.
• Ability to work effectively as part of a team.

Responsibilities

• Communicate with consumers by phone and provide professional, helpful customer service.
• Review account information and answer questions.
• Discuss payment options and help establish payment arrangements.
• Work toward individual and team goals.
• Maintain accurate account records and document conversations.
• Follow company procedures and approved communication guidelines.
• Work as part of a team to provide a positive consumer experience.

Skills

Strong communication

Customer service

Computer skills

Multitasking

Dependable attendance

Team player

Education

High school diploma or equivalent

Job description

Customer Service Representative

Up to $18/hour based on experience + commission

Monday–Friday | 8:00 a.m.–4:30 p.m. | No Nights or Weekends

Build Your Career With CMS Looking for a career with a consistent Monday–Friday schedule and opportunities to grow?

Credit Management Services, Inc. is looking for motivated people to join our Grand Island team as Customer Service Representatives. You'll work with consumers over the phone to answer questions, discuss account information and payment options, and help find solutions. No call center or collections experience? That's okay, we'll provide the training you need to be successful. If you're a strong communicator, enjoy working with people, and are motivated to learn and grow, we'd like to meet you.

Why Join CMS?

• Starting pay of up to $18/hour based on experience + commission
• Monday–Friday schedule with no nights or weekends
• Quarterly performance reviews during your first year
• Opportunities for pay increases, bonuses, and advancement based on performance
• Paid training and ongoing development
• $50,000 employer-paid life insurance
• 401(k) with company match
• Employee recognition and incentive programs
• Stable, growing company recognized as one of the Best Places to Work

At CMS, you don't have to wait years for an opportunity to grow. We recognize employees who learn the job, perform well, and take initiative, with opportunities to advance and increase their earnings along the way.

What You'll Do

• Communicate with consumers by phone and provide professional, helpful customer service
• Review account information and answer questions
• Discuss payment options and help establish payment arrangements
• Work toward individual and team goals
• Maintain accurate account records and document conversations
• Follow company procedures and approved communication guidelines
• Work as part of a team to provide a positive consumer experience

What We're Looking For

• High school diploma or equivalent
• Strong communication and customer service skills
• Comfortable using computers and learning new systems
• Ability to multitask and stay organized
• Dependable with consistent attendance
• Positive attitude and willingness to learnAbility to work effectively as part of a team

Previous customer service, call center, office, or collections experience is helpful, but not required.

Work Environment

This is a full-time, in-office position at our Grand Island location. You'll work in a professional, climate-controlled office environment using phones and computers throughout the day.

Credit Management Services, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to protected status under applicable law.