Account Manager

Placements24; Mississippi; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health insurance

Career development

Supportive team

Job summary

Placements24 is seeking an experienced Account Manager to oversee a portfolio of client accounts, acting as the primary point of contact and liaison between clients and our internal teams. You will drive retention, growth and satisfaction through strategic account planning and regular reviews.

This hybrid role offers flexibility between office and remote work, enabling you to build strong client partnerships, identify upsell opportunities, and coordinate with support, product and sales to

Qualifications

• Proven experience as an Account Manager, Sales Executive, or similar client-facing role.
• Strong understanding of customer relationship management and sales principles.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience with CRM software and sales tracking tools.
• A proactive approach to problem-solving and client satisfaction in a hybrid work model.

Responsibilities

• Manage a portfolio of assigned client accounts, acting as the primary point of contact.
• Develop and execute strategic account plans to drive client retention, growth, and satisfaction.
• Conduct regular business reviews with clients to assess their needs and present relevant solutions.
• Identify and pursue opportunities for upsells and cross-sells within existing accounts.
• Collaborate with internal teams (e.g., support, product, sales) to ensure seamless client experience.
• Track and report on key account metrics, identifying trends and areas for improvement.

Skills

Account management experience

CRM familiarity

Communication skills

Negotiation skills

Job description

About the Role

Our client is seeking an experienced and client-focused Account Manager to join their team in George . This role involves managing and expanding relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling. You will be a key liaison between the client and our internal teams, advocating for client needs while aligning them with business objectives. This hybrid position offers a blend of remote flexibility and in-person collaboration, providing a balanced work environment conducive to building strong client partnerships and achieving strategic sales goals within the Western Cape region.

Key Responsibilities

• Manage a portfolio of assigned client accounts, acting as the primary point of contact.
• Develop and execute strategic account plans to drive client retention, growth, and satisfaction.
• Conduct regular business reviews with clients to assess their needs and present relevant solutions.
• Identify and pursue opportunities for upsells and cross-sells within existing accounts.
• Collaborate with internal teams (e.g., support, product, sales) to ensure seamless client experience.
• Track and report on key account metrics, identifying trends and areas for improvement.

Requirements

• Proven experience as an Account Manager , Sales Executive, or similar client-facing role.
• Strong understanding of customer relationship management and sales principles.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience with CRM software and sales tracking tools.
• A proactive approach to problem-solving and client satisfaction in a hybrid work model.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health insurance coverage.
• Opportunities for career advancement and professional development.
• A supportive team environment focused on client success.