Customer Service Representative (Full-Time) - Day Shift

XPO; Shrewsbury (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance from day one

Life insurance

Disability insurance

PTO 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in Massachusetts. You will handle shipment inquiries, billing questions, and general clerical tasks on a fast-paced dock environment, supporting customers with accuracy and courtesy.

The role requires 2 years of customer service experience, strong MS Office skills, and the ability to work days, evenings, nights, and weekends. Competitive benefits apply.

Qualifications

• 2 years of customer service experience
• Strong computer skills including typing and 10-key
• Experience with Microsoft Office
• Willing to work varied shifts including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing
• Identify and correct documentation errors
• Assist customers with inquiries including tracing shipments, rate quotes and billing questions
• Perform general clerical duties: answering calls, filing, data entry and billing
• Process over, short and damaged freight and related documents for resolution

Skills

Customer service

Typing & 10-key

Microsoft Office

Flexible shifts

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Expected pay range: $25.19to $28.98 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .