Customer Service Representative (Full-Time)

Dayton Freight Lines, Inc.; Lexington (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Comprehensive benefits package

Paid holidays and personal days

Job summary

A transportation company is seeking a Customer Service Representative in Lexington, Kentucky to assist with freight inquiries, maintain communications with customers, and provide support to staff. The ideal candidate has strong communication skills and experience in fast-paced environments. This full-time position offers competitive pay and a comprehensive benefits package.

Qualifications

• Experience in a fast-paced environment with high-volume phone calls.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office programs.
• Strong keyboarding skills and attention to detail.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with customers and companies.

Skills

Microsoft Office Programs

Excellent keyboarding skills

Attention to detail

Handling high volume of phone calls

Exceptional communication skills

Customer service skills

Tools

Microsoft Office

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Truck Transportation