Customer Service Representative (Full-Time)

Dayton Freight Lines; Grandview (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Stable company

Weekly pay

Advancement opportunities

Training program

Positive work environment

Modern facilities

Benefits package

Job summary

Dayton Freight Lines in Grandview, MO seeks a Customer Service Representative to assist customers with freight pickup requests, rate quotes, shipment tracing and related inquiries. You will coordinate with drivers and account managers, prepare bills of lading, and provide timely, accurate information while maintaining excellent communication with customers and interline partners.

You will handle tasks such as payroll or data entry if needed, and you will work in a professional, people-centered

Qualifications

• Proficient with Microsoft Office; fast-paced environment; strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain communication with customers and interline companies

Skills

Keyboarding

Communication

Customer service

Attention to detail

Phone call handling

Fast-paced environment

Tools

Microsoft Office

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Starting Pay: $18.50/hour.

Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.