Customer Service Representative (Full-Time)

Dayton Freight Lines; Brownsburg (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Quick advancement

Comprehensive benefits package

Paid holidays and vacation days

Job summary

Dayton Freight Lines is seeking a Customer Service Representative in Brownsburg, Indiana, to assist customers with freight inquiries including pickup requests and tracing shipments.

The successful candidate will maintain communication with internal and external customers, provide administrative support, and handle a high volume of phone calls. This role offers additional training and a comprehensive benefits package.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding skills and attention to detail.
• Experience handling a high volume of phone calls.

Responsibilities

• Assist the Service Center Manager with various tasks.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to drivers and maintain communication with customers.

Skills

Microsoft Office skills

Keyboarding skills

Attention to detail

High volume phone call handling

Exceptional communication

Customer service skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office programs
• Excellent keyboarding skills
• Has worked in a fast‑paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer‑service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight‑related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people‑centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

CSR, Customer Service, family, culture, LTL, transportation, customer oriented