Customer Service Representative

Talentify; Greenwood (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Modern facilities

Training program

People-centered environment

Job summary

Talentify is seeking a part-time Customer Service Representative to support Dayton Freight customers with inquiries, rate quotes, freight charges, and shipment tracing. The role involves assisting the Service Center Manager, handling messages, and supporting drivers while ensuring top-tier customer communication.

Responsibilities expand to payroll, data entry, freight reports, and billing as needed. The position requires strong MS Office skills, fast typing, and excellent attention to detail in

Qualifications

• Proficiency with Microsoft Office programs.
• Excellent keyboarding and data entry.
• Experience in a fast-paced environment with strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers and interline companies.
• May assist with payroll, data entry, freight reports, driver collect reports, and billing.

Skills

MS Office

Keyboarding

Fast-paced

High-volume calls

Customer service

Job description

Overview

*This is a part-time position

Shift Time: M-F, 3:30 PM - 9:00 PM

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.