Customer Service Representative (Full-Time)

Dayton Freight Lines; Collinsville (IL); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k)

Paid holidays

Paid vacation and personal days

Competitive weekly pay

Customized training program

Professional work environment

Job summary

Dayton Freight Lines in Collinsville, Illinois is looking for a Customer Service Representative to assist with inquiries including freight pickup requests and rate quotes. The role includes preparing bills of lading and maintaining communication with internal and external clients. Candidates should possess strong communication skills, proficiency in Microsoft Office, and experience in handling high volume phone calls. The position offers starting pay of $18.50 per hour and a comprehensive benefits package.

Qualifications

• Must have excellent communication and customer service skills.
• Experience in a fast-paced environment is required.
• Proficient in Microsoft Office programs is essential.

Responsibilities

• Assist the Service Center Manager.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.
• Support with data entry and freight reports.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

High volume phone calls

Customer service skills

Job description

Overview

Shift Hours | Overnights:

8:00 PM - 5:00 AM

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight‑related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Starting Pay: $18.50/hour.

Pay does vary depending on relevant industry experience.