Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Rockford (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) plan, Company Match

Professional, positive work environment

Competitive weekly pay

Quick advancement

Customized training program

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative in Rockford, Illinois. The role involves assisting customers with freight-related inquiries, managing communications, and supporting management with various administrative tasks. Candidates must possess exceptional communication skills, be fluent in English, and be legally eligible to work in the U.S. Competitive weekly pay starting at $18.00/hour is offered alongside a positive, people-centered work environment and modern facilities.

Qualifications

• Must be legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist Dayton Freight customers with inquiries including freight pickups, rate quotes, and shipment tracing.
• Prepare bills of lading and maintain communication with customers and drivers.
• Support Service Center Manager with administrative tasks.

Skills

Microsoft Office Programs

Excellent keyboarding skills

Attention to detail

Handling high volume phone calls

Exceptional communication skills

Customer service skills

Job description

Overview

• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Shift Availability

Morning | Monday - Friday

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing, appointments, and special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

Additional Tasks

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills
• Legally eligible to work in the United States
• Must be at least 18 years of age
• Fluent in English

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Starting Pay

$18.00/hour.

Pay does vary depending on relevant industry experience.