Customer Service Representative (Full-Time) #Closed

Sight & Sound Brand; Branson (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

A local entertainment company in Branson is seeking a full-time Customer Service Representative. This role includes providing top-tier service to guests, both over the phone and in-person at the Box Office. The ideal candidate will have strong communication skills and a high school education. Ability to manage customer inquiries and reservations efficiently is essential. This position offers a full-time schedule with two variable shift types and requires 40 working hours per week.

Qualifications

• Excellent written and verbal communication skills required.
• Solid typing skills needed for customer interactions.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Provide high-quality customer service over the phone and in-person.
• Assist guests with reservations and inquiries both virtually and on-site.
• Support a collaborative culture in all interactions with guests and team members.

Skills

Typing skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Problem-solving

Education

High School or better

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Customer Service Representative (Full-Time)

Job Category: Guest Services

Requisition Number: CUSTO002400

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• Posted : February 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Branson
Branson Theater
1001 Shepherd of the Hills Expy
Branson, MO 65616, USA

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Service Representatives is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or Theatre Box Office.

This role may be slated as Contact Center only OR as Box Office with Contact Center. The Contact Center is operational six days a week in which employees will work five out of the six days.

This role has two variable shifts, which includes an early shift and a late shift. Customer Service Representatives work a combination of the following shifts throughout the week, including some Saturdays.

• The early shift schedule is 8:00 am to 5:00 pm Monday - Saturday (on Mondays the shift is 8:15 am to 5:15 pm).
• The late shift schedule is 10:45 am to 7:45 pm Tuesday - Saturday.
• Team members who are hired into the Box Office will rotate through the above listed shift times as well as some later and/or longer shifts on Tuesdays through Saturdays of 9:00 to 8:00 pm and 12:30 pm to 9:30 pm.

Lastly, the expectation is that the Customer Service Representative employee will work 40 hours per week. All shifts include a 1-hour unpaid lunch break.

Essential Duties and Responsibilities:

• Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person.
• Professionally and graciously meet customers’ needs when addressing difficult problems or situations.
• Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Prerequisites:

• Solid typing skills
• Excellent written and verbal communication, and excellent interpersonal skills
• Ability to remain calm and rational under the pressure and time demands in a fast-paced environment
• A willingness, desire, and ability to learn and serve
• Ability to think critically and problem-solve in partnership with leadership

"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."

Please visit www.sight-sound.com to view the full job description and complete an online application.

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years

Customer Service Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.