Customer Service Representative FT or PT

Meineke Car Care Center; Worcester (MA); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

Descripción de la vacante

Meineke #257 in Worcester, MA is seeking a Customer Service Representative to join our front office team. You will be the first point of contact, greeting customers, managing check-ins, and coordinating with technicians to keep service flowing.

The ideal candidate is friendly, organized, and detail-oriented, with experience in POS systems and basic bookkeeping. You will handle invoices, payments, and customer records while maintaining a clean and welcoming front desk.

Formación

• Customer service experience in automotive, retail, or service-based roles preferred.
• Clear, courteous verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using POS systems, scheduling platforms, and Microsoft Office.
• Familiarity with automotive terms and services is a plus.
• Reliable, punctual, and committed to delivering excellent customer service.

Responsabilidades

• Greet customers warmly and professionally in person and by phone.
• Assist with check-ins, service inquiries, and follow-ups.
• Provide updates on vehicle service status and estimated completion times.
• Schedule appointments and coordinate with technicians.
• Educate customers on recommended services, including oil changes, tire rotations, and accessories; Explain warranty coverage and service agreements.
• Prepare and manage work orders, invoices, and customer records; Accurately enter vehicle and service data into our system.
• Process payments (cash, credit, debit) and balance cash register daily; Assist with credit reconciliation and basic bookkeeping.
• Monitor parts inventory, place orders, and track returns and cores; Assist with warranty claim submissions and fleet account AR monitoring.
• Maintain a clean, professional front desk and customer lounge area; Ensure marketing materials and displays are up to date.
• Work closely with technicians and management to ensure efficient shop flow; Provide support on special projects and general operations as needed.

Conocimientos

Customer Service Experience

Communication Skills

Multitasking

Technical Skills

Automotive Knowledge

Professionalism

Herramientas

POS systems

Scheduling platforms

Microsoft Office

Descripción del empleo

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

About Us

Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.

Position Overview

The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.

Key Responsibilities

• Customer Service & Communication
  • Greet customers warmly and professionally in person and by phone
  • Assist with check-ins, service inquiries, and follow-ups
  • Provide updates on vehicle service status and estimated completion times
• Appointment & Service Coordination
  • Schedule appointments and coordinate with technicians
• Sales & Product Support
  • Educate customers on recommended services, including oil changes, tire rotations, and accessories
  • Explain warranty coverage and service agreements
• Front Desk & Documentation
  • Prepare and manage work orders, invoices, and customer records
  • Accurately enter vehicle and service data into our system
• Payment Processing & Reporting
  • Process payments (cash, credit, debit) and balance cash register daily
  • Assist with credit reconciliation and basic bookkeeping
• Inventory & Warranty Coordination
  • Monitor parts inventory, place orders, and track returns and cores
  • Assist with warranty claim submissions and fleet account AR monitoring
• Workplace Organization
  • Maintain a clean, professional front desk and customer lounge area
  • Ensure marketing materials and displays are up to date
• Team Collaboration
  • Work closely with technicians and management to ensure efficient shop flow
  • Provide support on special projects and general operations as needed

Qualifications

• Customer Service Experience: Prior experience in automotive, retail, or service-based customer roles preferred
• Communication Skills: Clear, courteous, and professional verbal and written communication
• Multitasking: Ability to manage multiple priorities in a fast-paced environment
• Technical Skills: Comfort using POS systems, scheduling platforms, and Microsoft Office
• Automotive Knowledge: Familiarity with automotive terms and services is a plus, but not required
• Professionalism: Reliable, punctual, and committed to delivering excellent customer service