Customer Service Representative

Meineke - 178; New London (CT); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedule

Competitive Compensation

Training and Development

Employee Discounts

Positive Work Environment

Locally-Owned

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer experiences in a busy automotive service center. The ideal candidate will excel in communication and customer relationship management, ensuring satisfaction throughout the customer journey. Responsibilities include managing appointments, utilizing Point of Sales systems, and maintaining a welcoming environment. Join a supportive team that values personal and professional growth, offering training and development opportunities to stay ahead in the automotive industry. This role promises a dynamic work environment where every day brings new challenges and opportunities for connection with customers and colleagues alike.

Qualifications

• Excellent communication and customer relationship skills required.
• Familiarity with Point of Sales (POS) systems is essential.

Responsibilities

• Manage customer satisfaction and promote confidence when greeting customers.
• Handle telephone management and schedule appointments efficiently.
• Maintain organized and professional office and customer areas.

Skills

Communication Skills

Customer Relationship Skills

Point of Sales (POS) Systems

Education

High School Diploma or GED

Tools

POS System

Job description

Benefits:

• Flexible schedule

Benefits/Perks

• Competitive Compensation
• Training and Development
• Employee Discounts
• Positive Work Environment
• Locally-Owned

Job Summary

We are looking for a Customer Service Representative to join our team. The ideal candidate will have excellent communication and customer relationship skills, and familiarity with Point of Sales (POS) systems.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including promoting customer confidence when greeting customers, answering phones, managing appointments, checking customers in and out through the POS system, and maintaining the internal and external image of the office/customer area.

Responsibilities

• Customer satisfaction throughout the customer's experience
• Telephone management to promote scheduling and shop traffic flows
• Entering/maintaining customer profiles in our POS system
• Gathering information on what brings the customer in (properly documenting the customer needs)
• Ensuring all paperwork is complete when billing out customers
• Communicating with shop management/personnel
• Maintaining office and customer areas in an organized, professional and clean manner
• Ensuring supplies for the office and customer area are at appropriate levels
• Working with the shop manager to assist with fleet paperwork and cash drawer management

Qualifications

• High school diploma or GED required
• Successful completion of a pre-employment drug and background screening

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.