Auto Service Front Desk Specialist

Meineke Car Care Center; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

Job summary

Meineke #257 in Worcester, MA is seeking a Customer Service Representative to join our front office team. You will be the first point of contact, greeting customers, managing check-ins, and coordinating with technicians to keep service flowing.

The ideal candidate is friendly, organized, and detail-oriented, with experience in POS systems and basic bookkeeping. You will handle invoices, payments, and customer records while maintaining a clean and welcoming front desk.

Qualifications

• Customer service experience in automotive, retail, or service-based roles preferred.
• Clear, courteous verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using POS systems, scheduling platforms, and Microsoft Office.
• Familiarity with automotive terms and services is a plus.
• Reliable, punctual, and committed to delivering excellent customer service.

Responsibilities

• Greet customers warmly and professionally in person and by phone.
• Assist with check-ins, service inquiries, and follow-ups.
• Provide updates on vehicle service status and estimated completion times.
• Schedule appointments and coordinate with technicians.
• Educate customers on recommended services, including oil changes, tire rotations, and accessories; Explain warranty coverage and service agreements.
• Prepare and manage work orders, invoices, and customer records; Accurately enter vehicle and service data into our system.
• Process payments (cash, credit, debit) and balance cash register daily; Assist with credit reconciliation and basic bookkeeping.
• Monitor parts inventory, place orders, and track returns and cores; Assist with warranty claim submissions and fleet account AR monitoring.
• Maintain a clean, professional front desk and customer lounge area; Ensure marketing materials and displays are up to date.
• Work closely with technicians and management to ensure efficient shop flow; Provide support on special projects and general operations as needed.

Skills

Customer Service Experience

Communication Skills

Multitasking

Technical Skills

Automotive Knowledge

Professionalism

Tools

POS systems

Scheduling platforms

Microsoft Office

Job description

Meineke #257 in Worcester, MA is seeking a Customer Service Representative to join our front office team. You will be the first point of contact, greeting customers, managing check-ins, and coordinating with technicians to keep service flowing.

The ideal candidate is friendly, organized, and detail-oriented, with experience in POS systems and basic bookkeeping. You will handle invoices, payments, and customer records while maintaining a clean and welcoming front desk.