Customer Service Representative- Front Desk

Socket.dev; Sandy Springs (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Socket.dev in Sandy Springs, GA seeks a Customer Service Order Entry professional to handle order placement, entry, scheduling, and product information. You will liaise between production, sales, and customers to provide availability and scheduling details.

The role emphasizes courteous communication, accurate data entry, and multi-tasking in a fast-paced environment. Prior customer service experience and MS Office proficiency are preferred; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Strong organizational skills and teamwork.
• Detail-oriented with ability to multi-task.
• Excellent verbal and written communication; bilingual English/Spanish is a plus.
• Previous customer service experience required; industry knowledge preferred.
• Proficient with MS Office: Outlook, Excel and Word.

Responsibilities

• Assist project manager with order placement, scheduling, delivery, and installation services.
• Manage order entry and processing.
• Coordinate with Sourcing and SOPT to secure needed products.
• Liaise with production or scheduling regarding special order requirements.
• Monitor upcoming job schedules and communicate changes to the team.
• Report any credit issues to the sales team.
• Answer calls and emails promptly and professionally.
• Perform other duties as requested.

Skills

High School Diploma or GED

Organizational skills

Detail-oriented

Verbal and written communication

Bilingual English/Spanish (a plus)

Customer service experience

Microsoft Office (Outlook, Excel, Word

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Job description

Position Overview

The Customer Service Order Entry role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.

Essential Functions

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
• Manage order entry process
• Communicate with Sourcing team and SOPT to secure needed product
• Communicate with production or scheduling managers concerning special requirements on orders
• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
• Communicate any credit issues discovered upon order entry to appropriate sales personnel
• Answer incoming calls or emails; timely & professionally
• Perform other duties as requested

Competencies/Skills/Abilities

• High School Diploma or GED required
• Strong organizational skills and effective team player
• Ability to be detail-oriented and multi-task, work within specified timeframes
• Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel and Word

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position that requires overtime as business needs dictate.

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Privacy Notice

We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [e-mail].