Inside Sales, Sales Support

Construction Resources; Mableton (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and AD&D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

A leading construction company in Mableton, Georgia, seeks an Inside Sales, Sales Support to manage customer orders and logistics. The ideal candidate will possess exceptional organizational skills and proficiency in ERP systems, acting as the primary point of contact for order inquiries. This role offers competitive benefits including medical, dental, and vision plans.

Qualifications

• Proficiency in ERP systems for order processing.
• Exceptional organizational skills required.
• Strong customer-first mindset necessary.

Responsibilities

• Process and enter high volumes of customer sales orders accurately.
• Generate and audit customer invoices with the accounting team.
• Act as the primary contact for order-related inquiries.

Skills

Organizational skills

Customer service skills

ERP system proficiency

Tools

ERP system

Job description

Overview

The Inside Sales, Sales Support is the pivotal link between sales, purchasing, and logistics, responsible for ensuring all customer orders are accurately processed, fulfilled efficiently, and delivered on time. This role requires exceptional organizational skills, a customer-first mindset, and strong proficiency in utilizing our Enterprise Resource Planning (ERP) system for all operational processes.

Core Duties and Responsibilities

• Order Entry & Data Integrity: Accurately process and enter high volumes of customer sales orders (POs, change orders) directly into the ERP system, ensuring zero tolerance for data errors in pricing, product codes, and customer information.
• Billing & Finance Support: Generate, audit, and dispatch customer invoices, working closely with the accounting team to resolve discrepancies and manage payment terms.
• System Utilization: Serve as a key resource for ERP system usage within the operations department, ensuring proper process flow from order initiation to billing closure.

II. Purchasing & Logistics Coordination

• Procurement: Initiate and track purchase orders for all necessary items, managing inventory levels and vendor relationships to maintain optimal stock and supply.
• Lead Time Management: Proactively monitor vendor production schedules and shipping timelines to determine accurate item lead times; communicate any potential delays or schedule changes immediately to the sales team and customers.
• Logistical Oversight: Coordinate with internal warehouse/logistics teams and external carriers to schedule timely deliveries and coordinate pickups/swaps as needed.

III. Customer Relations & Follow-Up

• Customer Communication: Act as the primary point of contact for all order-related inquiries, including questions on status, lead times, delivery schedules, and product substitutions.
• Customer Service Follow-Ups: Conduct proactive follow-up calls or emails after delivery to ensure customer satisfaction and gather feedback, working to swiftly resolve any post-sale issues.
• Documentation: Maintain up-to-date records of customer communication and order changes within the ERP or CRM system.

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

EEO & Privacy

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Privacy Notice: This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [e-mail].