Customer Service Representative for Auto Glass

Lee & Cates Glass; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Job summary

Lee & Cates Glass is seeking a Customer Service Representative to support counter sales and the showroom. The role reports to the store manager and emphasizes customer service, accuracy, and efficient office tasks in a fast-paced environment.

Responsibilities include answering phones, assisting customers, invoicing, pricing, scheduling, and daily close-out. Training in auto glass is available; Excel/Word skills help daily operations.

Qualifications

• Entry level position with willingness to learn.
• Auto glass experience preferred, willing to train the right candidate.

Responsibilities

• Answer the phone first and greet customers.
• Assist customers in the showroom and at the counter.
• Invoicing, work orders, and purchase orders.
• Handle computer tasks and pricing for over-the-counter sales.
• Schedule jobs and manage filing/office tasks.
• Daily close-out and maintain organization.
• Take initiative, follow instructions, and good phone etiquette.
• Typing, computer literacy, and reading a tape measure.
• Possess effective organizational skills and cross-sell when possible.

Skills

Customer service

Phone etiquette

Typing skills

Computer literacy

Organizational skills

Cross-selling

Tape measure reading

Professional image

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

This position reports to store manager. The CSR is responsible for the overall effective operations of the counter sales and store showroom.

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts

Customer Service Representative (CSR)

Job Description

This position reports to store manager. The CSR is responsible for the overall effective operations of the counter sales and store showroom.

Accountability Functions Include

• Maintain a positive attitude
• Maintain a professional image
• Maintain punctual/reliable attendance
• Maintain excellent customer satisfaction

Duties Include, But Are Not Limited To

• First person to answer the phone
• First person waiting on customers
• Invoicing/work orders/p.o.’s
• Handle computer
• Pricing for over-the-counter sales
• Scheduling jobs
• Collections
• Filing/office tasks/organization
• Daily close-out
• Possess the three R’s
• Take initiative to make decisions
• Good phone etiquette
• Typing skills
• Computer literate
• Ability to follow instructions
• Ability to read a tape measure
• Possess effective organizational skills

Product Knowledge

Auto glass experience preferred, willing to train the right candidate

Time/Experience

Entry level

Micro-soft excel, word, etc.

Sales Proficiency

Ability to cross-sell

Excellent customer/people skill

Company Description

Lee & cates Glass, Inc., founded in 1926, is a regional architectural flat glass fabricator, distributor and glazing contractor. We provide glass solutions to a variety of market segments. Our glass evolution has brought quality improvement, safety, innovation and automation to the marketplace. A cut above the competition, our people, longevity, creativity and technology set us apart.