Administrative Support Specialist

FirstEnergy; Greensburg (Westmoreland County); On-site; USD 52,000 - 76,000; Full time

Job summary

FirstEnergy is seeking an HR Administrative Support Specialist in Greensburg, PA to provide administrative, operational, and customer service support to the Human Resources department. You will assist with HR processes, records management, onboarding activities, training coordination, and reporting while maintaining accuracy and confidentiality.

The role requires three years of administrative experience, a high school diploma or GED, and proficiency in Microsoft Office; experience with

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum three years of administrative work experience; HR admin experience preferred.
• Advanced knowledge of administrative practices and office support functions.
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Experience with SAP, Coupa, Empower, Intelex, FileNet or related systems.
• Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work overtime for outage and storm restoration as required.

Responsibilities

• Provide administrative support to HR team, including scheduling, correspondence, file maintenance, reporting.
• Assist with HR programs, onboarding activities, training coordination, compliance documentation, and related employee lifecycle processes.
• Maintain accurate HR records, tracking tools, databases, personnel files, and reporting materials with confidentiality.
• Prepare, proofread, and format correspondence, reports, presentations, spreadsheets, and other HR materials.
• Support purchasing, invoice and purchase order processing, expense reconciliation, budget tracking, and record retention.
• Administer validated applicant testing, including EEI testing, as needed.
• Use strong communication and organizational skills to support employees, leaders, candidates, vendors, and partners.
• Support outage and storm restoration activities as required, including evenings, weekends, and holidays.
• Other duties as assigned.

Skills

Advanced administrative practices

MS Office proficiency

Written & verbal communication

Customer service

Independent & collaborative work

Discretion & confidentiality

Time management & organization

Outage/storm restoration readiness

Education

High school diploma or GED

Bachelor’s degree in HR, Business Admin, or related field preferred

Tools

SAP

Coupa

Empower

Intelex

FileNet

Job description

FirstEnergy at a Glance

Job Description

FirstEnergy

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About The Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

Locations: Greenburg PA, Reading PA, Erie PA

Position Summary

The Human Resources Administrative Support Specialist provides administrative, operational, and customer service support to the Human Resources department. This position assists with HR processes, employee inquiries, records management, reporting, compliance tracking, and department coordination while maintaining accuracy, confidentiality, and professionalism.

Core Responsibilities

• Provide administrative support to the Human Resources team, including scheduling, correspondence, file maintenance, reporting, mail distribution, telephone reception, and department coordination.
• Assist with routine HR programs, procedures, employee inquiries, onboarding activities, training coordination, compliance documentation, and related employee lifecycle processes.
• Maintain accurate HR records, tracking tools, databases, personnel files, and reporting materials in accordance with company procedures and confidentiality requirements.
• Prepare, proofread, and format correspondence, reports, presentations, spreadsheets, and other HR materials using appropriate office equipment and software.
• Support purchasing, invoice and purchase order processing, expense reconciliation, budget tracking, record retention, background checks, driving records, training assignments, and other department administrative needs.
• Administer validated applicant testing, including EEI testing, as needed.
• Use strong communication, customer service, judgment, and organizational skills to support employees, leaders, candidates, vendors, and external partners.
• Support outage and storm restoration activities as required, including evenings, weekends, and holidays.
• Other duties as assigned

Qualifications

• Education:
  • High school diploma or GED required; bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience:
  • Minimum of three years of administrative work experience required; HR administrative experience preferred.
• Skills:
  • Advanced knowledge of administrative practices, procedures, and office support functions.
  • Must pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
  • Proficiency with Microsoft Suites including : Outlook, Word, PowerPoint, and Excel;
  • Experience with SAP, Coupa, Empower, Intelex, FileNet, or related systems preferred.
  • Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
  • Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
  • Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Preferred Certifications

• SHRM-SCP or SHRM-CP
• SPHR or PHR
• CEBS (Certified Employee Benefits Specialist)
• CHRC (Certified Human Resources Compliance Professional)
• Labor Relations Certification

Benefits, Compensation & Workforce Diversity

competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team