Customer Service Representative - Financial Services | Paid Training - 201

Sun Loan Company; Norman (OK); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Comprehensive paid training

Career development

Bonus opportunities

401(k) with company match

Health, dental, and vision plans

Telehealth

Paid time off

On-demand pay

Job summary

Sun Loan Company is hiring immediately for a role that emphasizes helping customers, building relationships, and growing a career. No finance experience is required as comprehensive training is provided and clear advancement opportunities are available.

You’ll handle loan applications, explain terms, collect payments, and support branch operations while maintaining accurate records. This position values a positive attitude, reliable work ethic, and strong communication skills in a fast-paced

Qualifications

• 1+ year of customer service experience preferred.
• Strong communication and active listening skills.
• High school diploma/GED preferred.
• Comfortable with customer interactions, sales, and problem-solving.
• Organized and detail-oriented with basic math skills.

Responsibilities

• Provide friendly, professional service to customers throughout the loan process.
• Process loan applications and verify required documentation.
• Explain loan terms, payment options, and account requirements.
• Contact customers regarding payments and help identify solutions for past-due accounts.
• Process payments, extensions, modifications, and account updates accurately.
• Make collection calls and work with customers to bring accounts current.
• Develop new and existing customer relationships through sales and referrals.
• Maintain accurate records while following company, state, and federal requirements.
• Support branch operations and assist the Branch Manager as needed.

Job description

Hiring Immediately!

Looking for a career instead of just another job? Join Sun Loan, a trusted financial services company serving communities for more than 30 years.

We're looking for motivated individuals who enjoy helping customers, building relationships, and growing their careers. No finance experience is required. We provide comprehensive training and clear advancement opportunities.

What You’ll Do

• Provide friendly, professional service to customers throughout the loan process
• Process loan applications and verify required documentation
• Explain loan terms, payment options, and account requirements
• Contact customers regarding payments and help identify solutions for past-due accounts
• Process payments, extensions, modifications, and account updates accurately
• Make collection calls and work with customers to bring accounts current
• Develop new and existing customer relationships through sales and referrals
• Maintain accurate records while following company, state, and federal requirements
• Support branch operations and assist the Branch Manager as needed

What We’re Looking For

• 1+ year of customer service experience preferred
• Collections experience is a plus, but not requiredStrong communication and active listening skills
• Positive attitude, integrity, reliability, and strong work ethic
• Comfortable with customer interactions, sales, and problem-solving
• Organized and detail-oriented with basic math skills
• High school diploma/GED preferred

Why Sun Loan?

• $17.13-$19.13/hour, based on experience and qualifications
• Comprehensive paid training
• Career development and advancement opportunities
• Bonus opportunities
• 401(k) with company match
• Affordable medical, dental, and vision plans
• Telehealth
• Paid time off, including holidays, vacation, and sick time
• On-demand pay

Schedule

• Monday-Thursday: 8:30 AM-5:30 PM
• Friday: 8:30 AM-6:00 PM
• Some Saturdays: 8:30 AM-12:30 PM
• NO SUNDAYS!

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
• No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.