Customer Service Representative / File Clerk

Nielsen Automotive Group; East Hanover (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

FREE COLLEGE OPPORTUNITY!

Employee discount plans

Health, dental, and vision insurance

Life insurance

401(k) retirement plan

Paid vacation and sick leave

Job summary

Nielsen Automotive Group in East Hanover is seeking a friendly, organized Customer Service Representative / File Clerk. This role is crucial for maintaining customer satisfaction and ensuring smooth dealership operations. You will conduct follow-up calls, manage paperwork, and assist customers.

The ideal candidate has strong communication skills and is detail-oriented. We offer great benefits, including health insurance, a 401(k) plan, and a free college opportunity through Strayer University. Join us and be part of a team that values growth!

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and data entry experience.

Responsibilities

• Conduct follow-up phone calls with customers to ensure satisfaction.
• Maintain and organize dealership files, including invoices and repair orders.
• Accurately file and manage paperwork in physical and digital formats.
• Assist with customer inquiries and provide exceptional customer service.
• Perform data entry and administrative support tasks as needed.

Skills

Excellent communication skills

Customer service skills

Strong organizational skills

Attention to detail

Basic computer proficiency

Data entry experience

Ability to multitask

Professional attitude

Dependable work ethic

Job description

Nielsen Dodge is seeking a friendly, organized, and detail-oriented Customer Service Representative / File Clerk to join our growing dealership team. This position plays an important role in maintaining customer satisfaction and supporting daily dealership operations.

Responsibilities

• Conduct follow-up phone calls with customers after sales and service visits to ensure satisfaction and address any concerns.
• Maintain and organize dealership files, including invoices, repair orders, and other important records.
• Accurately file, retrieve, and manage paperwork in both physical and digital formats.
• Assist with customer inquiries and provide exceptional customer service.
• Perform data entry and administrative support tasks as needed.
• Help maintain an organized office environment.
• Complete additional clerical and administrative duties assigned by management.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and data entry experience.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional attitude and dependable work ethic.
• Previous office, clerical, customer service, or dealership experience is a plus, but not required.

What We Offer

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Employee discount plans on vehicle purchases and services
• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Paid vacation and sick leave

If you enjoy helping customers, staying organized, and working as part of a team, we'd love to hear from you. Apply today and become part of a dealership that values its employees and provides opportunities for growth and development.