Customer Service Representative - Exports

MSC Mediterranean Shipping Company; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Long Term Disability Insurance

Business Travel Insurance

Flexible Spending Accounts (Health, DE

Supplemental Life, Accident, Critical

Hospital Indemnity Plans

Job summary

MSC Mediterranean Shipping Company is seeking a customer service professional to assist clients with shipment questions, ensuring high service levels and accurate data logging. You will respond to inquiries via phone and email, work with other departments to resolve issues, and maintain productivity standards.

The role emphasizes strong communication, attention to detail, teamwork, and the ability to meet tight deadlines while delivering excellent customer care in a global logistics environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. (preferred)
• Excellent written and verbal communication skills
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Works well as part of a team
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
• Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience.
• Performs other duties, as assigned.

Skills

Customer service excellence

Verbal communication

Written communication

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

MS Excel

Job description

Job Summary

Assists clients with any questions or concerns related to their shipments. Provides excellent customer service to achieve client satisfaction. Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.

Key Responsibilities:

• Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
• Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience.
• Performs other duties, as assigned.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. (preferred)
• Excellent written and verbal communication skills
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Works well as part of a team
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health Insurance
• Life Insurance: one-time annual salary
• Long Term Disability Insurance
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities include overland transportation, logistics and a growing portfolio of port terminal investments. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.