Customer Service Representative - Escrow

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Strong work-life balance

Paid time off

Medical, dental, vision plan

401(k) with employer match

Learning and career advancement

Job summary

First National Bank Alaska is seeking a Customer Service Representative - Escrow to join the Escrow team in Anchorage. The role handles high-volume customer contact by phone and in person, requiring clear verbal and written communication.

This position offers a starting salary of $21.00 per hour, with pay commensurate with experience, and a Monday–Friday schedule. The role includes strong work-life balance and comprehensive benefits.

Qualifications

• Handles high-volume customer contact by phone and in person.
• Communicates effectively both verbally and in writing.
• Demonstrates organization and ability to manage interruptions in a fast-paced environment.

Responsibilities

• Provide customer service for escrow-related inquiries by phone and in person.
• Assist customers with escrow tasks and escalations as needed.
• Maintain accurate records and respond professionally to inquiries.

Skills

Verbal communication

Written communication

Customer service

Phone support

Job description

Customer Service Representative - Escrow

First National Bank Alaska

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.

First National's Escrow team is hiring an Escrow Representative!

This position handles high volume customer contact by phone and some in person. Ideal candidate demonstrates ability to communicate effectively both verbal and in written, handle high-volume, fast-paced environment, customer escalations, manage interruptions and stay organized.

Salary: $21.00/hour minimum. Job/salary offer would be commensurate with job level and experience.

Schedule: Monday-Friday

FNBA Careers – Shape Your Tomorrow

• Strong work/life balance; paid time off and flexible work options
• Generous medical, dental, vision plan and Health Savings Account
• 401(k) with employer match
• Learning, development and career advancement
• Opportunities to make a positive difference in your community!

FNBA is an Equal Opportunity and AffiÇative Action Employer, Member FDIC and Equal Housing Lender. VEVRRA Federal Contractor This Company is a Federal Contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules or regulations.

Anchorage, AK