Contact Center Agent (Full- or Part Time)

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 26,651 - 37,958; Full time

Benefits offered by this job

Paid time off

Health plan

401(k) matching

Career advancement

Flexible work options

Job summary

First National Bank Alaska is seeking a Contact Center Agent to handle customer inquiries in our Anchorage service center. The role involves assisting customers via phone and email, processing transactions and directing requests to the correct department.

The position offers a structured schedule and opportunities for growth within a well-regarded Alaska employer. Base pay starts at $23.45 per hour, with compensation commensurate with experience and job level.

Qualifications

• Experience in customer service or call center environments.
• Ability to handle phone and email inquiries with professionalism.
• Basic banking knowledge or willingness to learn.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers and prospective customers via phone and email from a centralized service center.
• Provide information on account and bank services and process transactions.
• Transfer inquiries to appropriate bank departments as needed.

Skills

Customer service

Call center experience

Phone etiquette

Email handling

Banking knowledge

Job description

Contact Center Agent (Full- or Part Time)

First National Bank Alaska

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.

We are seeking a Customer Service Professional to Join our Team!

Contact Center Agents assist customers, and prospective customers, via phone and email from a centralized customer service center by providing account and bank services information, accepting and processing various transactions, and transferring inquiries to appropriate bank departments. If you have banking and/or strong call center experience, consider a career with First National Bank Alaska!

Salary: $23.45/hour minimum. Job/salary offer would be commensurate with job level and experience.

Monday-Friday, 8am - 5pm; Saturday, 9am-4pm; Sunday, Noon-5pm

This is not a remote position - it is based in our Service Center in Anchorage

FNBA Careers – Shape Your Tomorrow

• Strong work/life balance; paid time off and flexible work options
• Generous medical, dental, vision plan and Health Savings Account
• 401(k) with employer match
• Learning, development and career advancement
• Opportunities to make a positive difference in your community!

FNBA is an Equal Opportunity and Affiant? This Company is a Federal Contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules or regulations.

Anchorage, AK

2 month(s) ago

Tribal Affiliation(s)

Any Affiliation