Service Manager - Manufactured Homes

Champion Home Builders, Inc.; Leola (PA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. in Leola, PA, at the Skyline Homes manufacturing facility, is seeking a Service Manager to lead the Service Department.

You will supervise Service Representatives, handle service orders, and resolve customer inquiries with a focus on quality and efficiency. The ideal candidate has strong interpersonal and analytical skills, with 5–7 years of related experience and an AA degree or equivalent.

Qualifications

• AA degree or equivalent; 5–7 years related experience.
• Willingness to travel up to 10% annually.
• Exemplary customer service and communication skills.

Responsibilities

• Supervise and coordinate Service Representatives handling service orders and customer complaints.
• Monitor service calls for demeanor, technical accuracy, and policy compliance.
• Ensure vendor parts and retailer labor are recovered per policy.
• Review contractor bills to ensure accurate charges.

Skills

Customer service

Relationship-building

Interpersonal skills

Analytical

Planning

Scheduling

Communication

Team leadership

Multitasking

Integrity

Education

AA degree or equivalent

Job description

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Service Manager to join our team at the Leola, PA manufacturing facility of Skyline Homes.

WHAT DO WE OFFER?

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Job Title: Service Manager

FLSA Status: Exempt

Prepared By: Corporate Human Resources

Summary:

Supervises and coordinates activities of Service Representatives engaged in handling service orders and telephone complaints of customers by performing the following duties.

Essential Duties and Responsibilities

Monitors service calls to observe employees' demeanor, technical accuracy, and conformity to company policies.

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for the Service Department.
• Ensures vendor parts and retailer labor are recovered as stipulated in "Champion Supplier and Retailer Recovery".
• Review contractor bills and ensure the work is in accordance with the amount they are charging.

Supervisory Responsibilities

Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Exceptional customer service, relationship-building, and interpersonal skills
• Excellent analytical, planning, and scheduling ability
• The ability to address customer and internal concerns efficiently.
• The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner
• Strong communication skills, both written and verbal
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively
• Strong multitasking capabilities
• A commitment to integrity, ethical and economical practices, and Champion's Operating Principles

Education and/or Experience

Associate's degree (A. A.) or equivalent from a two-year college or technical school and five to seven years of related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

Must be able to travel up to 10% of the time annually.

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required