Customer Service Representative | Entry level

S&G Carpet and More; West Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training provided

Medical, vision, dental, and 401K

Never work Sundays

Job summary

S&G Carpet in West Sacramento, CA is seeking a friendly Customer Service Representative. This entry-level, full-time role involves assisting customers in person and over the phone, handling inquiries about products and installations, and ensuring a world-class service experience.

We offer training, benefits (medical, vision, dental, 401K), and a schedule that avoids Sundays; starting pay is $20 per hour with room to grow in a stable, team-oriented environment.

Qualifications

• Entry-level position with on-site training provided.
• Ability to engage with customers in person and over the phone.
• Need for a positive, energetic attitude and strong communication.

Responsibilities

• Assist customers who call or email our Customer Service team with install or product-related questions.
• Monitor product delivery and act as point of contact for customers.
• Audit sold orders for accuracy and completeness.
• Strive to provide S&G's customers with a world-class customer service experience.
• Work closely with a supportive, service-focused team.

Skills

Positive attitude

Strong energy

Strong communication skills

Customer-first mindset

Dependable

Coachable

Professionalism

Job description

Customer Service Representative

West Sacramento, CA

*Entry level* *Full-time*

Never work Sundays!

New hires start at $20/hr

Great Customer Service Starts Here!

If you take pride in how you treat people, show up with positive energy, and enjoy working in a team environment, take the next step in your career with S&G Carpet.

Since 1948, we've served Northern California and have built our reputation, one customer at a time, through service, integrity, and high standards.

We believe in doing things the right way— for our customers, our communities, and each other.

Simply put, we're good people doing good things.

We hire for attitude, energy, and character first. We train the rest.

Pay & Schedule

Full-time position starting at $20/hr; never work Sundays!

Fun employee events and in-office celebrations

Medical, vision, dental, and 401K offered

Why S&G Carpet

• Paid training provided
• Stable, full-time career opportunity with strong earning potential
• Long-term growth potential
• Supportive, team-driven environment
• Established company with decades of proven success

We believe:

• Service comes first
• Customers deserve our honesty and effort
• Attitude matters more than experience
• Excellence is built through consistency

Are You a Fit?

• Positive attitude and strong energy
• Dependable, coachable, and professional
• Strong communication skills
• Customer-first mindset
• Comfortable engaging with customers in person and over the phone

We often find success with people from:

• Restaurants and hospitality
• Retail
• Customer service roles
• Fitness, wireless/mobile sales, or fast-paced service environments
• Any role where “people skills” matter most

What You'll Do

• Assist customers who call or email our Customer Service team with install or product-related questions
• Monitor product delivery and act as point of contact for customers
• Audit sold orders for accuracy and completeness
• Strive to provide S&G's customers with a world-class customer service experience
• Work closely with a supportive, service-focused team

What We're Looking For

• Positive attitude and strong energy
• Dependable, coachable, and professional
• Strong communication skills
• Customer-first mindset
• Comfortable engaging with customers in person and over the phone

No flooring experience is required.

We provide training and industry knowledge to help you succeed.

Who Thrives Here

People who enjoy staying busy, working with others, and taking pride in doing things the right way, every day.