Customer Service Representative EntryLevel

MGE Inc.; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hands-on experience in customer service and event marketing

Opportunity to make a meaningful impact in local communities

Collaborative and supportive team environment

Professional growth and advancement opportunities

Job summary

An event marketing firm in Richmond, Virginia is seeking a friendly Customer Service Representative to enhance client and community engagement. This role involves responding to inquiries, providing event information, and supporting outreach efforts. Ideal candidates should possess strong communication skills and a passion for creating memorable experiences. The position offers hands-on experience and opportunities for professional growth within a collaborative team environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Passion for helping people and creating positive experiences.

Responsibilities

• Respond promptly and professionally to client and community inquiries.
• Provide information about upcoming events and services.
• Assist in planning and coordinating community and client-focused events.
• Support outreach campaigns by engaging with clients and community stakeholders.
• Maintain accurate records of interactions and feedback.

Skills

Strong communication and interpersonal skills

Excellent organizational skills with attention to detail

Ability to work independently and as part of a team

Experience in customer service

Education

Bachelor’s degree in Marketing, Communications, Public Relations, or a related field

Job description

We are a fast-growing event marketing firm dedicated to creating memorable experiences for our clients while fostering strong connections with local communities. Our team values creativity, collaboration, and meaningful engagement.

Job Summary
We are seeking a friendly and motivated Customer Service Representative to support our client and community engagement efforts. In this role, you will be the first point of contact for clients and community members, assisting with inquiries, providing information about events, and ensuring a positive experience for everyone interacting with our company. This is a great opportunity for individuals looking to start or grow a career in customer service, event marketing, or community engagement.

Key Responsibilities

• Respond promptly and professionally to client and community inquiries via phone, email, and in-person interactions

• Provide information about upcoming events, services, and initiatives

• Assist in planning and coordinating community and client-focused events

• Support outreach campaigns by engaging with clients and community stakeholders

• Maintain accurate records of interactions and feedback to improve customer experience

• Collaborate with marketing and event teams to ensure seamless communication and support

• Represent the company positively and professionally at all times

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field preferred

• Strong communication and interpersonal skills

• Excellent organizational skills with attention to detail

• Ability to work independently and as part of a team in a fast-paced environment

• Experience in customer service, community outreach, or event planning is a plus but not required

• Passion for helping people and creating positive experiences

Benefits

• Hands-on experience in customer service and event marketing

• Opportunity to make a meaningful impact in local communities

• Collaborative and supportive team environment

• Professional growth and advancement opportunities