Customer Service Representative

Alegria Travel Services; Sarasota (FL); Remote; USD 38,000 - 52,000; Full time

Job summary

Alegria Travel Services is seeking a customer-focused Customer Service Representative to join our remote team. The successful candidate will respond to inquiries, resolve concerns, and guide customers through products and processes with a friendly, detail-oriented approach.

In this full-time remote role, you will handle multiple channels (phone, email, online chat), document interactions, and collaborate with internal teams to ensure a positive customer experience while meeting service

Qualifications

• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with questions, requests, and account-related concerns.
• Process customer requests and transactions accurately and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Resolve customer complaints and concerns in a professional and timely manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to resolve customer issues.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Meet established customer-service and performance standards.
• Participate in team meetings, training sessions, and company initiatives.
• Protect customer information and maintain confidentiality at all times.

Skills

Customer service

Communication

Attention to detail

Problem solving

Organization

Tools

CRM software

Video conferencing tools

Email platforms

Job description

Our company is looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The successful candidate will be responsible for assisting customers, responding to inquiries, resolving concerns, processing requests accurately, and providing a positive customer experience. The ideal candidate is dependable, detail-oriented, and comfortable communicating with customers through phone, email, and digital platforms.

Responsibilities

• Respond to customer inquiries by phone, email, and online communication channels
• Provide accurate information regarding products, services, policies, and procedures
• Assist customers with questions, requests, and account-related concerns
• Process customer requests and transactions accurately and efficiently
• Follow up with customers to ensure their needs have been addressed
• Resolve customer complaints and concerns in a professional and timely manner
• Document customer interactions and maintain accurate records
• Escalate complex issues to the appropriate department when necessary
• Work closely with internal teams to resolve customer issues
• Maintain up-to-date knowledge of company products, services, and procedures
• Meet established customer-service and performance standards
• Participate in team meetings, training sessions, and company initiatives
• Protect customer information and maintain confidentiality at all times

Requirements

• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail
• Professional and friendly communication style
• Strong problem-solving and organizational skills
• Ability to multitask and prioritize responsibilities
• Comfortable using computers, email, video conferencing, and online communication platforms
• Ability to work independently while contributing effectively to a team
• Reliable internet connection and a suitable remote-work environment
• Ability to learn new systems and processes quickly

Preferred Qualifications

• Experience in customer service, sales, hospitality, administration, or account management
• Experience using CRM or customer-support systems
• Previous remote-work experience

What We Offer

• Full-time remote position
• Structured onboarding and training
• Ongoing coaching and professional development
• Supportive team environment
• Opportunities for career growth
• Flexible remote work environment