Client Services Representative - Entry Level

GEM; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Mentorship

Career growth

Leadership development

Team environment

Hands-on client services experience

Performance incentives

Job summary

GEM in Virginia Beach is seeking an entry-level Client Services Representative who enjoys building relationships and helping others. You will be the main contact for clients, assist with onboarding, and coordinate with internal teams to address needs.

No prior client services experience is required, as you’ll receive paid training and mentorship. This role offers a clear path for growth in client services, customer support, and account coordination, with hands-on practice and opportunities for

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong interpersonal and relationship-building skills.
• Organized and able to manage multiple priorities.
• Positive attitude and strong problem-solving abilities.
• Detail-oriented and dependable.
• Comfortable working independently and as part of a team.
• High school diploma or equivalent required.
• Previous experience in customer service is helpful but not required.
• Additional education in Business, Communications, Marketing, or related field is a plus.

Responsibilities

• Build positive relationships with new and existing clients.
• Respond to client questions and provide friendly, professional support.
• Assist with customer onboarding and help create a smooth client experience.
• Coordinate with internal teams to address client needs and resolve concerns.
• Monitor client satisfaction and identify opportunities to improve service.
• Maintain accurate customer records and document account interactions.
• Support account management and client retention initiatives.
• Follow up with clients to ensure their needs are met.
• Participate in team meetings, training, and professional development programs.

Skills

Communication

Customer focus

Interpersonal skills

Organization

Problem solving

Attention to detail

Teamwork

Education

High school diploma

Job description

We're looking for an enthusiastic, people-focused Entry-Level Client Services Representative to join our growing team. If you enjoy building relationships, helping others, solving problems, and creating positive customer experiences, this is a great opportunity to start or grow your career in client services, customer support, account coordination, and business operations.

In this role, you'll be a key point of contact for clients, helping provide responsive support while assisting with day-to-day account activities. No prior client services experience is required. Through paid training, hands-on experience, and mentorship, you'll develop valuable communication, customer service, and relationship-management skills with opportunities for career advancement.

What You'll Do

• Build positive relationships with new and existing clients
• Respond to client questions and provide friendly, professional support
• Assist with customer onboarding and help create a smooth client experience
• Coordinate with internal teams to address client needs and resolve concerns
• Monitor client satisfaction and identify opportunities to improve serviceMaintain accurate customer records and document account interactions
• Support account management and client retention initiatives
• Follow up with clients to help ensure their needs are being met
• Participate in team meetings, training, and professional development programs

What We Offer

• Paid training and personalized mentorship
• Clear opportunities for career growth and internal advancement
• Leadership development and professional coaching
• Supportive, collaborative, team-focused environment
• Hands‑on experience in client services, customer relations, and account management
• Performance-based incentives and recognition opportunities
• Opportunity to develop valuable professional and leadership skills

Qualifications

We're looking for motivated, dependable individuals who enjoy working with people and are eager to learn.

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused attitude
• Strong interpersonal and relationship‑building skills
• Organized and able to manage multiple priorities
• Positive attitude and strong problem‑solving abilities
• Detail‑oriented and dependable
• Comfortable working independently and as part of a team
• High school diploma or equivalent required
• Previous experience in customer service, retail, hospitality, sales, or administrative support is helpful but not required
• Additional education in Business, Communications, Marketing, or a related field is a plus

Why Join Our Team?

We're committed to delivering exceptional client experiences while investing in the growth of our employees. From day one, you'll receive training, mentorship, and hands‑on experience designed to help you build confidence and develop valuable professional skills.