Customer Service Representative - Diving

Johnson Outdoors Inc.; El Cajon (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Profit sharing

Tuition assistance

Job summary

Johnson Outdoors Diving, home to SCUBAPRO, seeks a Customer Service Representative for our El Cajon, CA facility to deliver world-class support to dealers, sales reps and end users. You will focus on international sales and provide internal sales support including order fulfillment, scheduling, product availability, pricing and communications.

The role requires a high school diploma, 1+ year in customer service (call-center or end-user), strong MS Office skills, and excellent written and verbal

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience in a call-center or end-user setting.
• Ability to work under pressure with minimal supervision.
• Proficient in written and verbal communication; strong problem-solving skills.
• MS Office proficiency; familiarity with JDE and Data Warehouse is a plus.
• Scuba diving experience or willingness to learn is a plus.

Responsibilities

• Provide world-class support to customers and end-users via phone, email, fax and online channels.
• Handle dealer and consumer complaints professionally and per policy/procedure.
• Input and expedite orders; monitor order completion and update records.
• Maintain address book; research and process credits/chargebacks.
• Perform general filing and assist with department projects as assigned by supervisor.

Skills

Customer service

Call-center

End-users

Problem solving

Communication

Organizational skills

Scuba diving interest

Education

High school diploma or equivalent

Tools

MS Office

JDE

Data Warehouse

Job description

Description

Are you ready to provide world class customer service with an exceptional outdoor brand?

Join our Team!

Johnson Outdoors Diving, home to SCUBAPRO, a global market leader in innovative diving products, creates amazing outdoor experiences. For 60 years, our exceptional gear has given people the opportunity to explore the amazing underwater world.

Check us out at www.scubapro.com or find us on Instagram, Twitter, Facebook, or YouTube.

As our Customer Service Representative, you will provide world-class support to our dealers, sales reps, and end users. Your focus will be on our international sales and you will be responsible for internal sales support including order fulfillment, scheduling, product availability, pricing, and communications and support for our consumers. This position is located at our facility in El Cajon, CA, just outside of San Diego.

What you will do:

• Provide world-class support to customers and end-users in a fast-paced environment, via incoming phone, e-mails, faxes and online support.
• Handle dealer and consumer complaints professionally and in accordance with policy/procedure.
• Accurately input and expedite dealer and consumer orders into the computer database. Monitor and provide accountability for order completion.
• Maintain the address book database. Research and process credits and charge backs in a timely manner within policy and company procedures.
• General filing, department projects, and other duties as assigned by supervisor.

What you need to succeed:

• High school diploma or equivalent.
• At least 1 year of previous customer service experience. Experience working in a call-center environment and with end-users.
• Ability to function, often under pressure, without continuous supervision.
• Ability to effectively solve problems.
• Computer literacy in Microsoft Office (Word, Excel, PowerPoint). Familiarity with JDE and Data Warehouse software systems a plus.
• Excellent written and verbal communication skills.
• Excellent organizational skills and great attention to detail.
• Scuba Diving experience or desire to learn is a plus.

A few pointers about our culture:

• Entrepreneurial spirit and innovation are in our bones! We authentically innovate trusted equipment that gets people out there.
• We are laser-focused on our consumers, and passionate about inspiring people to actively engage with the amazing awe of the outdoors again and again.
• We strive to create meaningful, healthy change in the world as individuals and as a family of brands.
• We value team members who are willing to wear many hats; who take personal initiative, anticipating what needs to be done, and figuring things out to make them happen; but who are also willing to ask for help, to assist others, and work together.

What you will receive:

• Find your work/life balance with generous holiday and vacation benefits, health insurance, wellness plans, and optional hybrid work after training is complete.
• Share in the company's success with our cash profit sharing and employee stock purchase plans.
• Further your career with training opportunities including our tuition assistance program.
• Plan for your future with our 401k with company match and deferred retirement contributions, Sons & Daughters Scholarship program, life and LTD insurance, and more.
• Learn to dive. Always wanted to try scuba diving, but never had the chance? We'll pay for your open water certification.

Salary Range: $21.50 - $28.35/ hour

All qualified applicants will receive consideration for employment at Johnson Outdoors (and all subsidiaries) without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

Johnson Outdoors is proud to be an affirmative action and equal opportunity employer.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact Human Resources at [e-mail] to let us know the nature of your request and your contact information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.