Customer Service Representative / Dispatcher

Seaton Heat N' Air; Sherwood (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Insurance

Retirement Plan with 3% Matching

2 Weeks Paid Vacation

4 Paid Holidays

Continuing Education Opportunities

Great Company Culture

Stocked Break Room with Snacks and Drn

Job summary

Eddy in Sherwood, AR is seeking a Customer Service Representative / Dispatcher to handle calls, greet customers, assess needs, and input data into our CRM system. You will schedule appointments and may generate invoices after work is completed.

The role requires multitasking in a fast-paced environment with strong phone and customer service skills, plus basic typing and computer abilities.

Qualifications

• Phone skills required.
• Customer service skills required.
• Typing and computer skills required.

Responsibilities

• Answer phones in a timely manner and greet customers.
• Determine customer needs and enter data into CRM software.
• Schedule appointments and assist with invoicing / billing.

Skills

Phone skills

Customer services

Typing & computer skills

Tools

CRM software

Job description

Job SummaryA Customer Service Representative / Dispatcher is responsible for answering the phone, greeting customers, in a pleasant and professional manner, determining the customer's needs, entering data into customer relationship management software, and scheduling appointments. Once technicians are complete with calls A Customer Service Representative / Dispatcher may be required to create invoice for the work performed.Responsibilities and DutiesAnswer Phones in a Timely MannerDetermine Customer's NeedsEnter Data into Customer Relationship Management SoftwareSchedule AppointmentsInvoicing / BillingQualifications and SkillsApplicant must possess the following skills.Phone SkillsCustomer Services SkillsTyping and Computer SkillsMust be able to work in a fast-paced environment and multitask.Company Benefits and PerksHealth insurance (50% of Employee Health Insurance Paid after 60 Days)Dental and Vision InsuranceRetirement Plan with 3% Matching2 Weeks Paid Vacation4 Paid HolidaysContinuing Education OpportunitiesGreat Company CultureStocked Break Room with Snacks and DrinksE04JI800njou409fomy